Program manager h1.location_city

Essential Duties and Responsibilities :

• Oversee PMs implementing the full project lifecycle for various IT and other technical activities that ensure successful project completion.
• Serve as the central point of contact and primary interface for all project escalations from project managers and business stakeholders.
• Manage client interactions at all levels, assigning appropriate contact points as needed and insuring smooth communication and coordination of activities.
• Manage project expectations, evaluate project needs across programs, and communicate with stakeholders to ensure that program needs are met with respect to urgency and priority.
• Implement deliverable review processes to ensure quality and accuracy meet project, stakeholder, and contractual standards.
• Work closely with government customers and key alliance partners to establish an environment where best practices are developed and continually improved.
• Implement best practices in all project management functions including estimating, work breakdown, scheduling, tracking, status reporting, and risk identification.
• Lead and motivate professional staff, solidify succession plans, and enhance management's capability to meet strategic and operational objectives.
• Review IT and project management trends to identify opportunities for process improvement or cross-training of project managers.
• Track and report critical business metrics that provide accurate assessments of all aspects of growth, productivity, strategic effectiveness and financial performance and move aggressively to implement corrective actions when needed to achieve objectives.
• Coordinate, prepare and manage technical presentations and functional demonstrations to internal and external stakeholders.
• Ensure the project management process meets company standards and procedures.

Job-Specific Essential Duties and Responsibilities :

• Manage large program experience, ability to manage complex, high visibility projects.
• Execute programs while driving strong business relationships.
• Serve as the central point of contact and primary interface for project escalations from their projects, project management team, and business stakeholders.
• Collaborate with IT PMs on inter-dependent projects as well as program managers responsible for delivering the overall enterprise strategy to the organization.
• Manage assignment of projects to matrixed or direct Project Managers based on skills, capacity, and schedule requirements.
• Point of Escalation on technology projects within team. Provide calm voice for operations as needed to resolve issues.
• Review project plans, issues, risks, and deliverables weekly with PMs within their team. Ensure alignment with expectations of project.
• Coach project team members and determine gaps in skills for training or mentoring.
• Manage accountable workload and professional development goals for direct reports to include weekly one-to-one and quarterly development discussions.
• Support the IT Project Intake process to help evaluate whether project requests meet criteria for assignment.
• Perform other duties as assigned by leadership.

Minimum Requirements

• Bachelor's degree in relevant field of study required.
• 12+ years of relevant professional experience required.

Job-Specific Minimum Requirements :

• Bachelor's Degree and 12+ years related experience required. Additional years of relevant experience will be considered in lieu of degree.
• 5+ years' experience working as a project manager or program manager, delivering complex projects in a medium to large size organization.
• 3+ years managing direct reports.
• 4 years managing matrixed resources.
• 2 years experience with Salesforce.
• Experience managing complex programs with technical expertise.
• Experience managing business processes and technical solutions.
• Must have strong leadership and conflict resolution skills.
• Must have experience managing budgets.
• PMI PMP, ITIL, or Agile based certification required
• SAFe training or certifications required
• Advanced knowledge of Project Management tools : SmartSheet, Jira, MS Office.

Preferred Skills :

• Prior Salesforce certification is highly desired.
• Scrum Master and / or RTE a plus
• Prior work experience with New York State agencies is highly preferred.

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LI-PN1

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

180,000.00

Maximum Salary

200,000.00