Project controller • worcester ma
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab...[internal_linking.show_more]
All our merchandisers are on an as needed basis.Please understand this, I'd hate to waste your time.Most of our work is considered project work, consisting mostly of jobs that take 1 hour to comple...[internal_linking.show_more]
Accountant Position At Your Part-Time Controller, LLC.Your Part-Time Controller, LLC, (YPTC) is a national leader in providing outsourced accounting services to nonprofit organizations.Currently we...[internal_linking.show_more]
Mother & Son Lawn Care LLC – Worcester, MA.Mother & Son Lawn Care LLC is hiring a.We are looking for someone who already understands outdoor labor, can handle physically demanding work, and takes p...[internal_linking.show_more]
We are seeking a hardworking and reliable.In this role, you will oversee all aspects of the construction projects and ensure they progress on schedule and within budget.The ideal candidate is an ex...[internal_linking.show_more]
The University of Massachusetts Building Authority (UMBA) Capital Project Team oversees UMBA’s capital projects on the five UMass campuses from concept through project close-out.The Capital Project...[internal_linking.show_more]
PMA is currently seeking a project scheduler to support our client in the Worcester, Massachusetts area.The primary function is to review detailed contractor schedules and provide accurate, timely ...[internal_linking.show_more]
Metro-West company actively hiring a Senior Accountant to join a high-performing Accounting & Finance team.This role will be a mix of general ledger accounting, budget/variance analysis, and some F...[internal_linking.show_more]
CDR Maguire (CDR|M) delivers solutions that move people, and we are looking for a.Transportation Engineering Division in the.In this position, you will be responsible for bolstering our Transportat...[internal_linking.show_more]
Shawmut Design And Construction.At Shawmut Design and Construction, we take pride in the culture we've built as a 100% employee-owned companyone that's been recognized with more than 100 Best Place...[internal_linking.show_more]
PMA is currently seeking a project scheduler to support our client in the Worcester, Massachusetts area.The primary function is to review detailed contractor schedules and provide accurate, timely ...[internal_linking.show_more]
The Project Manager – Mechanical/Heavy Industrial & Wastewater is responsible for leading assigned construction projects, partnering with field operations, and providing technical support to ensure...[internal_linking.show_more]
Step into a team of Master Builders where ambition meets action and every challenge sparks innovation.Here, complexity isn’t just managed—it’s transformed into opportunity.We set the bar high, driv...[internal_linking.show_more]
GEV Wind Power is seeking experienced.Large Corrective Exchange (MCE) Technicians.This role involves working at height to remove and install large wind turbine components such as blades, gearboxes,...[internal_linking.show_more]
Join the Center for Clinical and Translational Science (CCTS) at UMass Chan Medical School—a vibrant, collaborative environment dedicated to translating scientific discoveries into improved health ...[internal_linking.show_more]
The Project Manager – Mechanical/Heavy Industrial & Wastewater is responsible for leading assigned construction projects, partnering with field operations, and providing technical support to ensure...[internal_linking.show_more]
This company is looking for PREMIER candidates to fill their open position of .We are partnered in helping a growing and well-established commercial restoration company find qualified and talented ...[internal_linking.show_more]
We are seeking licensed Wastewater Operators for contract assignments supporting regulated municipal facilities across Massachusetts.These roles are best suited for operators with mid to high level...[internal_linking.show_more]
Understand, predict, and enhance material planning using analytical and quantitative methods.Support purchasing, scheduling, planning, and operations by assembling data, analyzing performance, iden...[internal_linking.show_more]
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
