Support engineer [h1.location_city]

We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience.

1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification.

~ Proven experience in a customer support role, preferably within a tech or SaaS environment

~ An active QuickBooks Online Level 1 Certification is required and must be provided before your start date.

Technical & Financial Acumen :

A strong understanding of bookkeeping principles and financial terminology.

Hybrid Work Requirement :

Minimum requirement of 2 days in the office 4 hours per day

A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home.

Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions.

Be a Customer Champion : Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy.

Lead and Innovate : Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field.

Empower Customers : Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform.

Maintain Expertise : Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit® : Careers | Benefits ).