Technical engineer [h1.location_city]
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Technical engineer • sioux falls sd
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A company is looking for a Technical Support Engineer (Frontline) to provide exceptional support for their technology solutions.
Key Responsibilities
Develop expertise in the company's technology and identify solutions for complex customer inquiries
Manage customer issues from start to finish and contribute to the knowledge base
Respond to customer inquiries promptly and ensure timely case resolution while managing a large case load
Required Qualifications
A technical degree (CS, IT, IS, or related field) or 2+ years of experience in SaaS Technical Support
Proven ability to deliver superior customer service and understand case escalation processes
Proficiency in Microsoft Office and Windows
Experience with remote access tools for troubleshooting
Ability to analyze software performance in SaaS and on-premise environments