Technical program manager [h1.location_city]

Pharos is seeking a senior Technical Program Manager who brings deep technical fluency, engineering-level credibility, and a strong ownership mindset to our most critical platform integrations. This role is central to Pharos' ability to operate reliably within complex OEM ecosystems and requires sustained, trust-based technical relationships with global printer manufacturers.

The TPM serves as the primary technical interface between Pharos and OEM partners including HP, Ricoh, Konica Minolta, Xerox, Lexmark, Toshiba, and Canon. This role ensures Pharos maintains early visibility into platform and firmware changes, clear escalation paths when integrations break, and accurate translation of vendor-driven changes into actionable guidance for Product, Engineering, and Support.

This is a hands-on, high-impact role for someone who is comfortable debugging real systems, navigating ambiguity, and owning outcomes that directly affect product stability and customer experience.

Location : Remote. Must reside in and be authorized to work in the United States. Easy access to Rochester, NY or Boise, ID preferred. Up to 20% travel.

Compensation : $150,000 to $160,000 base salary plus bonus

Application deadline : Applications will be accepted through February 18, 2026.

Required Skills & Experience

• 5+ years of experience working in a Technical Program Manager, Technical Partner Manager, Partner Solutions Engineer or similar role.
• 6+ years of hands-on experience working with SDKs, APIs, firmware, embedded systems, or device platform integrations in complex, real-world environments.
• Demonstrated ability to read, analyze, and debug production code across multiple systems, driving root-cause analysis of complex and cross-cutting technical issues.
• Proven experience leading the identification and resolution of breaking platform changes, including assessing impact, coordinating mitigations, and guiding partners or internal teams through remediation.
• Excellent communication skills, with a track record of clearly translating complex technical concepts for both engineering and non-technical stakeholders, including external partners.
• Ability to operate autonomously in ambiguous environments, exercising sound technical judgment and taking ownership from problem definition through resolution.

What You Will Own

What Drives Success in This Role

Benefits

We provide a competitive and comprehensive benefits package that includes medical, dental, and vision plans, company paid life insurance, and a 401(k) program to support your long-term financial wellbeing. Our time off programs and flexible culture are designed to promote a meaningful work life balance. You will be part of a team that invests in people, values open communication, and builds a strong and positive workplace culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.