A client of Innova Solutions is immediately hiring for a
ServiceNow Application Analyst Position type: Full-time, Contract Duration: 6 + Months Location: Remote As a
ServiceNow Application Analyst, you will:
We are seeking a
Senior ServiceNow Application Analyst to support and enhance our ServiceNow platform with a strong focus on the
Timekeeping module, reporting, and dashboard development. This role is critical to addressing a current capability gap on the team and will play a key part in delivering actionable insights to leadership through data-driven reporting.
Required Skills & Experience: - ServiceNow Citizen Developer or ServiceNow Architect certification is required for this role.
- Strong hands-on experience with ServiceNow, including independent navigation, configuration, and analysis within the platform
- Proven experience implementing and supporting the ServiceNow Timekeeping module (required)
- Demonstrated ability to design and build ServiceNow dashboards and reports that deliver meaningful metrics and insights to leadership
- Experience creating data rollups and analytics for: SLA reporting Capacity management dashboards
- Strong analytical skills with the ability to interpret operational data and present it in a clear, executive-friendly format
- Experience working with stakeholders to understand reporting needs and translate them into actionable ServiceNow solutions
Key Responsibilities: - Serve as the primary analyst for the ServiceNow Timekeeping module, supporting configuration, enhancements, and day to day functionality
- Design, build, and maintain ServiceNow dashboards and reports to deliver operational metrics and executive-level insights
- Develop and manage SLA reporting and capacity management dashboards, including data rollups and trend analysis
- Analyze operational and performance data to identify gaps, risks, and improvement opportunities, presenting findings in an executive-friendly format
- Collaborate with business and IT stakeholders to gather requirements and translate them into effective ServiceNow reporting and reporting solutions
- Work independently in a remote environment to deliver high-quality outputs while ensuring data accuracy, consistency, and platform best practices
The ideal candidate will have: Proven hands on experience with
ServiceNow, particularly the
Timekeeping module, strong expertise in executive level dashboards and reporting, and a
ServiceNow Citizen Developer or Architect certification.
Thank you!
Saurav Kumar
+1
PAY RANGE AND BENEFITS: Pay Range*: $60 - $65 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).