Supervisor, Customer Services

divh2Envoy Air Station Agent / h2pWould you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. / ppWe offer : / pulliAmazing employee flight privileges within the American Airlines global network / liliTraining and development programs to take your career to the next level / liliComprehensive health and life benefits (subject to location) / li / ulh2Responsibilities / h2pHow will you make an impact? / ppResponsibilities include : / pulliCoordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability. / liliEnsure adequate operational coverage; responsible for scheduling and manpower utilization. / liliMaintain a safe, dependable and consistent operation. / liliConduct Agent observations. / liliSchedule and administer local training including new hire training. / liliInvestigate and resolve operational issues as well as customer service issues. / liliWill be provided company uniforms and must adhere to uniform policy. / liliParticipates on operational conference calls, station audits and prepares various reports. / liliMaintains records such as time and attendance, personnel files and performance. / liliSupervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. / liulliCreate a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience. / liliUse appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees. / liliInform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings. / liliGuide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time. / liliLoad, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materials. / liliSome of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight. / liliCollaborate with the internal team to ensure a safe and on-time departure. / liliMay clean the interior of the aircraft, clean and service aircraft lavatories, and / or work in the Baggage Service Office to track the location of baggage. / li / ul / ulpFor a more visual insight of what the Agent position entails, check out our Behind the Scenes at Envoy clip : Agent Video / ph2Qualifications / h2pWho are we looking for? / ppRequirements include : / pulliMinimum Age : 18 / liliHigh school diploma or GED equivalent / liliPossess a valid, unexpired and unsuspended REAL ID-compliant, state drivers license or passport; some license restrictions may prohibit a candidate from being considered for this role. / liliMust be able to carry, bend, lift and turn with bags weighing up to 75 lbs. / liliAbility to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis. / liliRequires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity. / liliMust be able to perform all duties in various weather conditions and time constraints. / liliAbility to read, write, fluently speak and understand the English language. / liliPossess the legal right to work in the United States. / li / ulpPosition preferences : / pulliA minimum of one year of customer service experience. / liliSome locations may desire previous airline experience including working knowledge of an airlines ticketing system and / or ramp operations. / li / ulpAdditional Details : / pulliTattoos, body piercings and / or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. / liliCandidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. / liliCandidates must be able to secure appropriate airport authority and / or US Customs security badges, in addition to clearing other airport related requirements, if applicable. / liliIn locations handling US mail, must be able to pass a US Postal Service background check. / liliThis position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidates history with the DOT drug and / or alcohol violation(s) or refusal(s) to test before hiring him / her into a safety-sensitive position. / li / ulpPlease note : The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. / ppEnvoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled. / p / div