Account Manager

Job Description

Job Description

Description :

Job Title : Account Manager

Territory : Florida

Reports To : Director of National Accounts

Supervises : Repair / Install Technicians

Job Classification : Salary, Exempt

Salary Range : $60k-$80k Annually (depending on experience, skills, and abilities) + Commission

This position is temporarily remote; Position will be in-office in the future.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The Account Manager is responsible for delivering technical expertise, comprehensive training, and ongoing support to both technicians and existing and prospective clients. This role focuses on managing and nurturing client relationships within the assigned territory, ensuring high levels of satisfaction and service quality. As the company's services evolve, the Account Manager will adapt to meet changing client needs and organizational goals.

Key Responsibilities Include :

• Direct management of all technicians in the territory, providing in-depth training, technical support, and guidance, ensuring adherence to best practices and safety standards
• Manage a territory of existing and new business; maintaining client relationships in territory via excellent communication, reliability, and services
• Performing onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication
• Onsite meetings with new clients for service, assessments, and solutions
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
• Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc. when technician or channel partner is not available
• Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available
• Complete onsite assessment and provide information and worksheet data as requested
• Take photo documentation of job sites, projects, and work completions as requested
• Partner with the Strategic Growth Executive to do property walks; scope all jobs and submit requirements to procurement team for proposal generation
• Provide material and labor cost estimates for repairs and installations as requested
• Record all service visit information on VivoPoint via entering manual readings, entering / updating service orders, and completing equipment profiles
• Record detailed notes on all service visits in NetSuite
• Communicate visits, repairs, and follow up information to supervisors in a timely manner
• Expected to respond to emergency situations ASAP
• Must wear appropriate PPE at all times
• Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
• Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and labor
• Communicate with billing department regarding job and project completions and parts used in a timely manner
• Must be able to gather parts and equipment from supply houses and other locations as needed
• Attend meetings, trainings, and company gatherings as needed
• Responsible for thorough knowledge of management company policies and property community policies
• Additionally duties may be assigned based on changes in client needs and in company needs and services offered

Requirements : QUALIFICATIONS

SUPERVISORY RESPONSIBILITIES

EDUCATION and / or EXPERIENCE