Job Title
Responsibilities : The main responsibilities of this role is to provide direct support and consulting to our payroll clients. This role is expected to understand payroll in depth and to maintain knowledge of payroll practices and laws so as to provide better service and information to our clients. Under the supervision of the Payroll Supervisor, this role is expected to be independently managing their client relationships, however, when needed, escalating issues or challenges for prompt resolution.
Client Service & Deliverables
- Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
- Review and / or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating / paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
- Prepare reports of employee earnings, taxes, deductions, and employer's contribution for social security and unemployment
Client Service
Establish strong and trusted client relationships by effectively consulting with clients on all payroll related mattersMaintain confidence of employee data by keeping all information confidentialAccurately convey detailed information in both written and verbal formatProvide technical software support to clientsIdentify and accurately capture out of scope workIdentify new opportunities to expand services to clientsImplementation & Technology
Be an additional resource to the implementation team when neededInterviews clients to gain understanding of payroll needsManage new client implementation projects, ensuring timely completion and client satisfactionTrain clients on payroll processes as necessaryIndividual and Team Development
Be a resource to new hires and / or less experienced staff as it relates to clients, software, payroll, and / or processesProvide honest feedback to new hires / less experienced staff in a timely mannerHelp build team capabilities and knowledge by sharing insights and lessons learnedResearch and maintain product knowledge on ADP software platformsMaintain current knowledge of local, state, and federal practices and lawsQualifications :
1-3 years of relevant payroll experience; associate or bachelor's degree preferred. Experience in lieu of degree consideredExperience with ADP software platforms desirableWorking knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)Highly detail oriented and focused on accuracyStrong organization and time management skillsStrong adaptability and multi-tasking skillsAbility to effectively work in a deadline driven environment serving multiple clientsAbility to provide exceptional client serviceStrong written and verbal communication skills; appropriately and professionally communicates with all levelsAbility to learn new technology and processes quicklyAbility to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate