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Patient Service Representative

Patient Service Representative

My Derm RecruiterBeverly Hills, CA, US
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Full Time Patient Service Representative

Lancer Dermatology is seeking a Full Time Patient Service Representative

Schedule : Monday - Friday 8 : 00 AM - 5 : 00 PM

About Lancer Dermatology

Lancer Dermatology is one of the most prestigious skincare and dermatology practices in Beverly Hills, renowned for providing world-class, luxury skincare treatments to an elite clientele, including celebrities, high-profile professionals, and discerning individuals seeking cutting-edge cosmetic dermatology services. With a legacy built on excellence and a commitment to the highest standards of patient care, Lancer Dermatology offers an exclusive environment where expertise, artistry, and professionalism come together to deliver exceptional results.

Position Overview

Lancer Dermatology is seeking a highly professional, polished, and discreet Front Office / Patient Service Representative to serve as the first point of contact for our esteemed patients. This individual will play a pivotal role in creating a seamless, luxurious experience for our clients, ensuring that every interaction, from scheduling appointments to patient intake, reflects the high standards and elite nature of our practice. The ideal candidate will have experience in a luxury setting, a refined sense of communication, and a deep understanding of the need for confidentiality and customer service excellence in dealing with high-profile clientele.

Benefits

  • Access to health, dental, and vision insurance
  • Health Savings Account $500 matching contribution
  • Eligible for PTO and Holiday pay
  • Company paid life insurance and long term disability (full-time only)
  • Access to voluntary short term disability insurance (full-time only)
  • Access to additional life insurance
  • Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
  • 401K with employer contribution
  • Profit sharing
  • Employee discounts
  • And much more!

Responsibilities

Essential Functions

  • Performs opening and closing clinic duties
  • Greets patients, checks in for appointments and verifies insurance
  • Scans documents into electronic health record
  • Maintains tidiness of waiting area and reception counter throughout the day
  • Checks schedules for added, canceled and no-show appointments throughout the day
  • Schedules follow up appointments as needed
  • Responds to designated tasks in the electronic health record
  • Orders clinic office supplies
  • Sells and tracks cosmetic products
  • Distributes mail
  • Prepares for next day scheduled appointments

    • Qualifications

    Education

    High school diploma or equivalent is required

    Knowledge, Skills & Abilities

  • 1-2 years of recent medical office experience or in a similar capacity is preferred.
  • Proficient in basic computer functions.
  • Ability to learn new software quickly.
  • Must possess excellent customer service, communication and organizational skills.
  • Ability to operate standard office equipment.
  • Ability to type a minimum of 40 wpm is preferred.
  • Must possess attention to detail.
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
  • Ability to respond positively to constructive feedback and direction from supervisors.
  • Must demonstrate professional appearance and manner at all times.
  • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
  • Ability to maintain confidentiality of information.

    • For this position, the base pay range is $23.00 - $29.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.

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    Patient Service Representative • Beverly Hills, CA, US

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