Senior Revenue Cycle Manager

The Senior Revenue Cycle Manager (SRCM) is responsible for overseeing the end-to-end revenue cycle process, with an emphasis on patient account management, including registration, billing, and customer service. This role requires strong leadership, strategic insight, and a hands0on approach to process optimization. The SRCM will partner cross-functionally to ensure operational excellence, drive continuous improvement and safeguard revenue integrity.

Job Responsibilities :

• Lead, coach and develop, a team of revenue cycle professionals, fostering a culture of accountability, high performance and continuous improvement.
• Establish, implement, and maintain best practices and SOPs to optimize revenue cycle operations.
• Design and execute strategies to reduce bad debt, enhance collections and strengthen revenue integrity.
• Manage, track and evaluate the success of revenue cycle initiatives and improvement projects.
• Partner with cross ‐ functional teams to improve processes, workflows and outcomes across the revenue cycle.
• Identify and address issues that hinder accurate and timely reimbursement.
• Oversee inbound and outbound patient call center operations, ensuring timely and professional customer service.
• Develop and deliver reports or dashboards for departmental and executive leadership.
• Build and scale processes to support organizational growth and evolving business needs.
• Engage directly in processes, procedures, and data to identify opportunities and drive measurable improvements.
• Ensure compliance with all regulatory requirements, payer rules and company policies.

Knowledge, Skills & Experience :

• 7+ years of progressive experience in Revenue Cycle Management, with demonstrated success in improving systems and outcomes.
• Minimum 3 years in a supervisory or management role.
• Proven revenue cycle experience in a clinical laboratory environment required.
• Experience in a startup or high-growth environments with the ability to design scalable systems.
• Proficiency with laboratory billing software (e.g., Telcor, Quadax, XiFin).
• Proven track record of leading teams, driving change and building a positive culture.
• Knowledge of accounting principles, billing practices, medical terminology, CPT, and ICD10 coding.
• Exceptional communication skills, written, verbal, and interpersonal, with the ability to engage effectively with both patients and staff.
• Highly level of proficiency in Excel and data analysis.

Education, Certifications, and Licensures :

• High school diploma or equivalent required
• Additional coursework or advanced education preferred (i.e. bachelor's degree, coding or billing certification, Six Sigma).

Other :

• This position is remote with some travel to company headquarters located in Scottsdale, AZ or regional office in Atlanta, GA, as approved by the VP, Revenue Cycle Management.