Entry Level Account Representative

Are you a natural relationship builder with a passion for problem-solving, ready to be the trusted face connecting customers with a leading brand? Do you live for the "Wow, you fixed it!" moments? At Valiant Enterprise, we're seeking customer-obsessed professionals to become AT&T's frontline problem-solvers in Portland's busiest retail hubs. Who are we? Valiant Enterprise, a catalyst for commercial resonance, transforming AT&T Retail's offerings into irresistible propositions through strategic market positioning and vibrant sales promotions. We specialize in forging retail killers. Our Portland squad operates like a sales SWAT team – rapid onboarding, live coaching in the trenches, and weaponized data to outmaneuver competitors. You’ll know more AT&T fiber specs after 30 days than most reps learn in a year. What are we about? Serve as the primary point of contact for AT&T customers in a retail setting. Represent AT&T’s full range of products and services with professionalism and enthusiasm. Conduct in-depth needs assessments to recommend customized solutions. Lead customers through the complete sales process—from product demos to account setup. Handle account management tasks such as activations, upgrades, plan changes, and billing inquiries. Address customer concerns with empathy, accuracy, and a focus on first-contact resolution. Educate customers on current promotions, device features, and service benefits. Accurately process sales transactions and service requests using POS and client systems. Maintain detailed records of customer interactions, sales, and service outcomes. Collaborate with team members to ensure a seamless and positive customer experience.