This role is for an operator.
If you're someone who sees funnels as math, scripts as levers, and people as systems that need clarity and accountability—not coddling—keep reading.
We are a high-performance Life & Health insurance agency running 10,000+ outbound calls per day with a team of ~40 appointment setters and fronters. Your job is simple to define and hard to execute :
- ?? Increase throughput. Lower cost. Raise close rate.
What You Will Own (End-to-End)
You will have full authority over the front end of our revenue engine.
Funnel & Throughput Ownership
Own the performance of the outbound funnel from first dial ? appointment ? show ? closeContinuously improve :Cost per callCost per appointmentShow rateClose rateRevenue per appointmentTreat the funnel as a living system—diagnose, test, iterate, repeatAppointment Setting & Fronting Team Leadership
Directly oversee a team of ~40 virtual appointment setters and screenersSet expectations, track performance, and hold the line on standardsMake hiring and firing decisions quickly and decisivelyBuild training, onboarding, and performance improvement systems that scaleScripts, Messaging & Conversion Optimization
Rebuild, refine, and optimize fronting and appointment-setting scriptsUse call recordings and data—not opinions—to drive decisionsA / B test language, flow, objections, and transitions to maximize conversionRemove emotional decision-making from scripting and replace it with dataCalendar & Show Rate Optimization
Own sales calendars inside GoHighLevelOptimize booking rules, spacing, and confirmations to maximize :Show rateAgent utilizationClose rateEliminate bottlenecks and wasted capacityTools You'll Use
GoHighLevel (CRM, calendars, workflows)EnrollHere Dialer & Call RecordingDaily, weekly, and monthly performance dashboards you help defineWho This Role Is For
You'll thrive here if you are :
Numbers-obsessed (you trust data over feelings)High-energy, fast-moving, and decisiveComfortable managing large remote teams with clear standardsAble to make unpopular decisions when the math demands itA true team player who collaborates with ownership, Sales, and Ops—but doesn't need hand-holdingThis role is not for someone who :
Avoids conflictNeeds consensus to actPrefers theory over executionWants a cushy, low-pressure management roleReporting Structure
Reports directly to the OwnerWorks closely with the VP of Sales and Director of OperationsHas autonomy to make changes without bureaucratic dragCompensation & Growth
$90,000–$98,000 base salaryPerformance-based incentives tied to funnel metrics, closing rates and lower cost per appointment & callsClear upward mobility as the company scales (RevOps / Director-level growth potential)Benefits :
401k with 3% company matchCompany provided snacks, drinks & coffeeAnnual Incentive trip(s) if company hits targetsEmployer Sponsored Health Insurance through United HealthcareIf you want responsibility, authority, and the chance to build a world-class outbound engine at scale, this is your seat.
Apply only if you're ready to own the numbers.