Client Coordinator Position Description
Professional Objective: To provide superior customer service to the guests at Sparrows Nest. To ensure that external customers receive a memorable and satisfying experience during every contact with our business, and that internal customers (i.e., technical staff) are able to do their best possible work.
Overall Purpose: The Client Coordinator is the clients first contact with the spa, whether by telephone or in person. They set the tone for the visit from the moment they begin interacting with the clientele. The Client Coordinator aligns communication and work activity within the spa, and is a primary agent of customer satisfaction and quality management and has particular attunement to the needs of pregnant and postpartum clients.
Duties and Responsibilities:
Essential Functions
Other Duties
Qualifications:
Physical Demands:
Standing 20%, sitting 30%, walking 10%, lifting 20%, computer use 25%, bending 5%, stooping 5%, lifting up to 20 lbs.
Client Coordinator • Pasadena, CA, US
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