Talent.com
Supervisor, Customer Services
Supervisor, Customer ServicesEnvoy Air • Springfield, MO, US
Supervisor, Customer Services

Supervisor, Customer Services

Envoy Air • Springfield, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Envoy Air Station Agent

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer :

  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities include :

  • Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability.
  • Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
  • Maintain a safe, dependable and consistent operation.
  • Conduct Agent observations.
  • Schedule and administer local training including new hire training.
  • Investigate and resolve operational issues as well as customer service issues.
  • Will be provided company uniforms and must adhere to uniform policy.
  • Participates on operational conference calls, station audits and prepares various reports.
  • Maintains records such as time and attendance, personnel files and performance.
  • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
  • Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
  • Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
  • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
  • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
  • Load, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materials.
  • Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
  • Collaborate with the internal team to ensure a safe and on-time departure.
  • May clean the interior of the aircraft, clean and service aircraft lavatories, and / or work in the Baggage Service Office to track the location of baggage.

    • For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip : Agent Video

    Qualifications

    Who are we looking for?

    Requirements include :

  • Minimum Age : 18
  • High school diploma or GED equivalent
  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis.
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity.
  • Must be able to perform all duties in various weather conditions and time constraints.
  • Ability to read, write, fluently speak and understand the English language.
  • Possess the legal right to work in the United States.

    • Position preferences :

  • A minimum of one year of customer service experience.
  • Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and / or ramp operations.

    • Additional Details :

  • Tattoos, body piercings and / or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • Candidates must be able to secure appropriate airport authority and / or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
  • In locations handling US mail, must be able to pass a US Postal Service background check.
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and / or alcohol violation(s) or refusal(s) to test before hiring him / her into a safety-sensitive position.

    • Please note : The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

    Envoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled.

    [job_alerts.create_a_job]

    Customer Service Supervisor • Springfield, MO, US

    [internal_linking.related_jobs]
    RN - Telemetry in Republic, MO - $1,728 / week

    RN - Telemetry in Republic, MO - $1,728 / week

    Vetted Health • Republic, MO, United States
    [job_card.full_time]
    Vetted is seeking a RN - Telemetry for a travel job in Springfield, Missouri.The job was posted 15 days ago.The assignment starts on ASAP and is 13 weeks long with 13 hour shifts 3 days a week.You ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Pharmacy Operations Supervisor - Joint Venture

    Pharmacy Operations Supervisor - Joint Venture

    CoxHealth • Springfield, MO, United States
    [job_card.full_time]
    CoxHealth South : 3801 S National Ave, Springfield, Missouri, United States of America, 65807.Seven Days On / Seven Days Off, Varied. Rotating (United States of America).CoxHealth is a leading healthca...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    (WFH) Customer Service (Flexible Hours)

    (WFH) Customer Service (Flexible Hours)

    TurboTax • Springfield, Missouri
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Account Associate - Springfield CEC

    Customer Service Account Associate - Springfield CEC

    T-Mobile USA, Inc. • Springfield, MO, United States
    [job_card.full_time] +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pac...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Consumer Insight Contributor (Hiring Immediately)

    Remote Consumer Insight Contributor (Hiring Immediately)

    Maxion Research • Bolivar, Missouri, US
    [filters.remote]
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote : Get Paid to Play Games

    Remote : Get Paid to Play Games

    Free Cash by Almedia • Bolivar, MO, United States
    [job_card.full_time]
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Membership Assistant - Cox Fitness Center Republic

    Membership Assistant - Cox Fitness Center Republic

    L.E. Cox Medical Centers • Republic, MO
    [job_card.full_time]
    Accountable for assisting in front desk operations to include but not limited to, membership sales, product and service sales, scheduling (programs / services), financial reconciliation and implement...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDash • Bolivar, MO, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Operating Room Circulator RN - $2,575 per week

    Travel Operating Room Circulator RN - $2,575 per week

    GLC On-The-Go • Bolivar, MO, United States
    [job_card.full_time]
    GLC On-The-Go is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Bolivar, Missouri.Job Description & Requirements. RN Operating Room (OR) - Bolivar, MO - 13-week contract.G...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse RN - Operating Room in Bolivar, MO

    Travel Nurse RN - Operating Room in Bolivar, MO

    TravelNurseSource • Bolivar, MO, US
    [job_card.full_time]
    TravelNurseSource is working with GLC Group, GLC On-The-Go to find a qualified OR RN in Bolivar, Missouri, 65613!.RN Operating Room (OR) - Bolivar, MO - 13-week contract. GLC – Named Best Nurse Agen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Ozark, Missouri
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tax Supervisor

    Tax Supervisor

    KPM CPAs, PC • Springfield, MO, United States
    [job_card.full_time]
    KPM is seeking a tax supervisor to join our team to ensure all tax responsibilities required of assigned accounts are fulfilled, achieving client focused service standards and complying with firm s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Telemedicine Physician

    Telemedicine Physician

    QuickMD • Bolivar, MO, US
    [job_card.full_time]
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cash Applications Supervisor

    Cash Applications Supervisor

    VirtualVocations • Springfield, Missouri, United States
    [job_card.full_time]
    A company is looking for a Supervisor Cash Applications.Key Responsibilities Coordinate daily activities of the Cash Applications department and ensure timely posting of payments and adjustments ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Surgical Tech - $1,922 per week in Bolivar, MO

    Travel Surgical Tech - $1,922 per week in Bolivar, MO

    AlliedTravelCareers • Bolivar, MO, US
    [job_card.full_time]
    AlliedTravelCareers is working with Medical Solutions to find a qualified Surg Tech in Bolivar, Missouri, 65613!.A facility in Bolivar, MO is seeking its next amazing Surgical Tech.Read on if this ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Pharmacy Supervisor - Evening Leadership Opportunity (Full-Time)

    Pharmacy Supervisor - Evening Leadership Opportunity (Full-Time)

    Mercy • Springfield, MO, United States
    [job_card.full_time]
    Find your calling at Mercy! Assists the Director of Pharmacy in planning, coordination, implementation, and evaluation of clinical operations in order to provide patient focused pharmaceutical serv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Flexible Online Consumer Feedback Provider (Hiring Immediately)

    Flexible Online Consumer Feedback Provider (Hiring Immediately)

    Earn Haus • Nixa, Missouri, US
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operating Room - CVOR RN

    Operating Room - CVOR RN

    trustaff • Bolivar, MO, United States
    [job_card.full_time]
    As a CVOR RN, you'll be an important part of the cardiovascular operating room team.Cardiovascular Operating Room (CVOR) nurses must be able to monitor and coordinate procedures, problem solve, and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]