Customer Service Representative

Job Description

Job Description

Benefits :

Vacation

Disability Insurance (AFLAC)

Flexible schedule

Paid time off

Training & development

Job Description

Customer Service Representative

Ace Handyman Services of Kansas City (a division of Ace Hardware) is the fastest-growing company in the home improvement, repair and maintenance industry. This position serves as the primary point of contact in delivering our trademark helpful solutions and education to all customers, as well as consistently delivering exceptional service and scheduling jobs. Community is important to us and that starts with a team that takes care of each other. We strive to offer an employee-friendly work environment with opportunities to grow in our company.

• Competitive pay ranging from $20-$22 per hour
• Vacation
• Company credit card
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Key Responsibilities :

• Professionally respond to incoming sales calls, outbound calls and follow up with leads
• Offer accurate job estimates and close the sale over the phone
• Create and maintain our handyman job schedule
• Adjust the schedule as needed
• Conduct follow up calls with customers
• Accurately enter information into our CRM and sales software
• Work closely with our Handyman team to ensure a smooth transition from sales to service delivery
• Work towards and achieve individual and team sales goals

Basic Qualifications and Experience :

• Proven track record of success in sales and customer service.
• Quick thinker, organized and superb multi-tasking skills.
• Excellent communication and interpersonal skills.
• Self-motivated with a great attitude and ability to accurately communicate and close services on the phone.
• Proficient in Microsoft Office, Teams and multiple software platforms.
• Dispatching skills; Service Titan experience, a plus!
• Valid driver's license and reliable transportation.

Apply now!