Customer Support SpecialistVirtualVocations • Pasadena, California, United States

Customer Support Specialist

VirtualVocations • Pasadena, California, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Service Specialist to provide outstanding support to customers.

Key Responsibilities

Provide support over the phone and email to address customer questions or problems regarding the use of the card or registration

Actively listen to customers to confirm and clarify information and diffuse potential escalations

Build strong relationships with colleagues and effectively relay product feedback to the product and engineering teams

Required Qualifications

High School Diploma or equivalent

Exceptional customer service experience

Proficiency with software, ideally CRM software

Strong typing skills

Ability to self-manage and work from home

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