Service Advisor Apprentice

Service Advisor Apprentice.

Crown City Tire Auto Care — Pasadena, CA.

Crown City Tire Auto Care is hiring a full-time Service Advisor Apprentice — a customer-facing role designed for people who are strong in customer service and want to grow into a Service Advisor. This is true growth position.

This role supports our Service Advisors and includes CSR-level responsibilities, so you learn how the entire customer experience works — from the first phone call to vehicle delivery.

You do not need automotive experience; if you have automotive experience, even better.

However, if you’re great with people, social skills, organized, and coachable — we’ll teach you the rest.

What This Role Is :

This is a hands-on training role that prepares you to become a full pledge Service Advisor.

You’ll start by :

• Supporting Service Advisors throughout the day.
• Handling CSR duties (phones, scheduling, customer flow).
• Learning how repair orders are built, explained, and delivered.
• Understanding how we manage inspections, estimates, and follow-ups.
• Learn a vehicle's systems and functions, from parts, to maintenance items.

Most apprentices transition into a full pledge Service Advisor role in about 9 months. Some move faster, some take longer — either way, you’ll be coached with clear expectations and regular feedback.

Who This Is Perfect For :

This role is ideal if you :

This is not a fit if you prefer repetitive work or minimal customer interaction.

Pay, Schedule & Benefits :

What You’ll Be Doing :

With structured training and daily support, you’ll :

You’ll be trained to understand every step of the customer journey, so when you advance, nothing feels unfamiliar.

Requirements :

Automotive knowledge is not required — we will train you.

About Crown City Tire Auto Care :

We’re a family-owned shop with nearly 100 years serving Pasadena. Our goal is simple : remove anxiety from auto repair by being clear, honest, and thorough.

Internally, we value :

Ready to Apply? :

If you enjoy customer service, want to learn a new industry, and are serious about growth, apply through our mobile-friendly application .  Also feel free to call us directly at 626-676-0569, attention Thomas.