Supervisor, Customer ServicesENVOY AIR INC. • Springfield, MO, US
Supervisor, Customer Services
ENVOY AIR INC. • Springfield, MO, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and / or work in the Baggage Service Office to track the location of baggage Minimum Age : 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and / or ramp operations Tattoos, body piercings and / or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and / or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and / or alcohol violation(s) or refusal(s) to test before hiring him / her into a safety-sensitive position
Overview
Who we are :
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer :
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip : Agent Video
#envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements
Position Preferences
Additional Details
Please note : The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities / Women / Veterans / Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas / Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com / envoyaircareers and Facebook.com / EnvoyPilotRecruitment.
[job_alerts.create_a_job]
Supervisor Customer Services • Springfield, MO, US
[internal_linking.similar_jobs]
Expedia Group brands power global travel for everyone, everywhere.We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.Our...[show_more]
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...[show_more]
Job Title : • • Supervisor, Co-Responder Services • •Location : • • Springfield, Missouri • •Job Summary : • • Join our compassionate and dedicated team as the Supervisor of Co-Responder Services! This positi...[show_more]
Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational co...[show_more]
Envoy Air Station Agent / h2pWould you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? Come and ...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
We’re looking for an Electric Service Manager to lead and support electrical service operations across multiple locations.
A career at Paschal Home Services is more than just a job.W...[show_more]
Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience.
Our outstanding team-based work culture and environment has allowed us to gr...[show_more]
Shift Supervisor Opportunity At Goodcents.Flexible shifts, meal allowance, great work atmosphere, free cookies and competitive wages! Even better, no late nights to cut into your social life! We're...[show_more]
Registered Nurse (RN) | Emergency Room (ER) / Trauma.TravelNurseSource is working with Fusion Medical Staffing to find a qualified ER / Trauma RN in Bolivar, Missouri, 65613!.Fusion Medical Staffing ...[show_more]
Shift Supervisor Restaurant - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advan...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
We are seeking a motivated and strategic Sales Agronomist to join our dynamic team.This role offers an exciting opportunity to develop and expand our presence within a designated sales territory.Re...[show_more]
Job Title : • • Supervisor, Co-Responder Services • •Location : • • Springfield, Missouri • •Job Summary : • • Join our compassionate and dedicated team as the Supervisor of Co-Responder Services! This posi...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Customer Service Representative (CSR) Plumbing.Springfield, MO / NON - Remote (In Person Only).Faith, Family, Integrity & Excellence.
Monday – Friday 8am-5pm, as well as 1 week per month on...[show_more]
Traveler Services Supervisor, Premium
Expedia Group • Springfield, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Blood Collection Staff - Customer Service
American Red Cross • Springfield, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Supervisor, Co-Responder Services
Burrell Behavioral Health • Springfield, MO, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Supervisor, Customer Services
Envoy Air, Inc. • Springfield, MO, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Supervisor, Customer Services
Envoy Air • Springfield, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Service / Benefits Advisor
Professional Career Solutions • Bolivar, Missouri
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Electric Service Manager
Paschal Air, Plumbing & Electric • Nixa, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Permit Supervisor I
CCI Systems, Inc. • Springfield, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Shift Supervisor - North Kansas Expressway Suite G
GoodCents • Springfield, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Emergency Room (ER) / Trauma - $1,656 to $1,762 per week in Bolivar, MO
TravelNurseSource • Bolivar, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Food Service Shift Supervisor (DAY)
Braum's • SPRINGFIELD, Missouri, US
[job_card.full_time]
[last_updated.last_updated_less] • [promoted] • [new]
Restaurant Delivery - Flexible Onboarding
DoorDash • Bolivar, MO, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Sales Representative / Agronomic Technical Consultant - Bolivar, MO
TIMAC AGRO USA INC • Bolivar, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Supervisor, Co-Responder Services
Burrell Center Inc • Springfield, MO, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
TurboTax (WFH) Customer Service - Entry-Level
TurboTax • Republic, Missouri
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Entry-Level Customer Support – No Experience Required
Turbotax USA • Ozark, Missouri
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Service - Benefits Specialist (50k-90k per year)
Professional Careers • Nixa, Missouri
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Plumbing CSR - Customer Service Representative
White Plumbing Co • Springfield, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]