Server

Job Description

Job Description

Description :

General Summary : Coordinates activities of dining room employees engaged in providing courteous and rapid service to diners by performing the following duties :

Essential Duties & Responsibilities :

• Responsible for greeting and seating all guests using the standard Rib Crib greeting, “Hi, Welcome to Rib Crib” and proceeding to use the twelve steps of service.
• Presents menu, answers questions, suggestively sells menu items using “sizzle words”, and answers questions regarding food and service.
• Answers phone calls by the third ring, determines the nature of the call and directs calls to appropriate persons. Takes call-in orders and answers catering questions when necessary.
• Records guests’ orders on check.
• Relays order to kitchen and serves courses from kitchen.
• Prepares and suggests drinks, desserts, and stocks service bars as determined by establishment’s size and practices.
• Observes guests’ dining experiences and is able to respond to any additional requests and to determine when a meal has been completed.
• Totals bill and accepts payment or refers patron to Cashier.
• Clears and resets counters or tables at conclusion of each meal and shift.
• Demonstrates a willingness to assume any responsibility or perform any task (“shift to assist”) regardless of nature to demonstrate that teamwork is part of the operating culture. All other duties as assigned.

Requirements :

Required Knowledge, Skills, & Abilities :

Education & Experience : Minimum six months previous restaurant industry experience based upon management’s discretion.

Certifications / Licenses : Food Handler’s Permit where applicable.

Physical & Mental Requirements :

Working Conditions :

Position is in a climate-controlled establishment. Employees may be exposed to brief periods of temperature extremes of heat or cold in conjunction with internal conditions as warranted for the preservation or preparation of food handling.