Patient Experience ManagerCoxHealth • Springfield, MO, United States
Patient Experience Manager
CoxHealth • Springfield, MO, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience Skills Interpersonal Proficiency : Communication Skills, Empathy, Relationship-building, Customer Service Orientation, Cultural Competency Analytical Acumen : Analytical Skills, Problem-Solving Skills, Attention to Detail Professional Expertise : Knowledge of Regulatory Policies & Procedures and Quality Improvement Tools, Continuous Learning Project Leadership : Project Management Skills, Change Management Licensure / Certification / Registration N / A
Summary
The Patient Experience Manager reports to the Director of Consumer Experience and supervises the daily operations of the patient experience team. This role involves developing and implementing training programs for staff to enhance patient interaction skills, monitoring compliance with patient experience standards and regulations, and analyzing patient feedback data to develop improvement plans.
Job Requirements
- Education
Required : Bachelor’s Degree or 8 years’ related experience; additional coursework in healthcare administration or related field is a plus.
Preferred : Master’s Degree
Required : Minimum of 5 years of experience in healthcare, with a focus on patient experience, grievance management, or patient advocacy
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Patient Experience Manager • Springfield, MO, United States
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