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Intake Coordinator
Intake CoordinatorBrightli • Springfield, MO, United States
Intake Coordinator

Intake Coordinator

Brightli • Springfield, MO, United States
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  • [job_card.full_time]
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Job Description :

Job Title : Intake Coordinator

Location : Springfield, Missouri

Department : Client Access

Employment Type : Full-time

Job Summary :

The Intake Coordinator plays a vital role in ensuring a seamless and efficient client / patient intake process, which is essential for the success of our System. By joining our compassionate and collaborative team, you will make a meaningful difference in the lives of our clients and patients. We are looking for someone who is dedicated, detail-oriented, and customer-focused, with strong communication skills. In this role, you will effectively manage all aspects of client / patient intake, ensuring compliance with regulations while fostering positive relationships with clients and referral sources.

As an Intake Coordinator , you will be responsible for managing the intake process, verifying insurance coverage, and addressing client inquiries and concerns. Your attention to detail will contribute to the overall effectiveness of our care delivery.

This position offers...

  • Employee Assistance Program - 24 / 7 counseling services, legal assistance, & financial consultation for you and your household at no cost
  • Mileage Reimbursement - Company paid for work functions requiring travel
  • Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
  • Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
  • Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities :

  • Welcome clients and patients to the organization, ensuring a warm and friendly environment.
  • Communicate effectively about referrals and pertinent client / patient information to all disciplines.
  • Complete Screening / Admission paperwork thoroughly and accurately, understanding its importance.
  • Gain a basic comprehension of ICD-10 and HCPC / CPT codes and therapy types.
  • Verify medical insurance coverage and benefits for each client / patient, ensuring financial clearance.
  • Schedule appointments for consultations, tests, and procedures efficiently.
  • Maintain up-to-date Census information utilizing the Bed Board.
  • Respond to phone and email inquiries in a timely manner.
  • Address any client / patient complaints or concerns promptly.
  • Perform clerical work such as filing, copying, or faxing.
  • Prepare and maintain client / patient charts in accordance with regulatory standards.
  • Collaborate with leadership across multiple locations to ensure operational efficiency.
  • Be flexible to duties and responsibilities that may shift based on management's discretion.
  • Education, Experience, and / or Credential Qualifications :

  • High school diploma or equivalent.
  • Previous experience in patient intake or medical office administration is preferred.
  • Additional Qualifications :

  • Successful completion of background check including criminal record, driving record, abuse / neglect, and fingerprint check.
  • Current driver's license, acceptable driving record, and current auto insurance are required.
  • Physical Requirements

  • ADA Consideration - Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently.
  • Repetitive movements of hands, fingers, and arms for typing and / or writing during work shift.
  • Sitting most of the time, but may involve walking or standing for brief periods.
  • Keywords : Intake Coordinator, client intake, medical administration, patient services, customer service, insurance verification, healthcare support, Springfield, Missouri, client access, administrative support

    Position Perks & Benefits :

    Paid time off : full-time employees receive an attractive time off package to balance your work and personal life

    Employee benefits package : full-time employees receive health, dental, vision, retirement, life, & more

    Top-notch training : initial, ongoing, comprehensive, and supportive

    Career mobility : advancement opportunities / promoting from within

    Welcoming, warm, supportive : a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

    Brightli is on a Mission :

    A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

    As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

    We are an Equal Employment Opportunity Employer.

    Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

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    Intake Coordinator • Springfield, MO, United States

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