Client Support Specialist

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours : Monday – Friday, 8 : 00 AM – 5 : 00 PM CST

Location : Springfield, MO |  Remote (Work-from-Home) position. Equipment will be provided once in-office training is complete.

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team!

Position Overview :

We are looking for a full-time Client Support Specialist to join our growing team. This role is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.

You will act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Key Responsibilities

• Serve as a professional liaison between clients and the Social Security Administration (SSA)
• Respond to client inquiries with empathy, clarity, and professionalism
• Collect and document case information accurately and efficiently
• Track deadlines and prepare timely correspondence
• Maintain and update case files in our system with precision
• Perform administrative tasks to support effective case management
• Collaborate with internal teams to ensure smooth client experiences
• Assist with additional duties as needed to support clients and the firm

Qualifications

• Prior customer service experience required
• Excellent written and verbal communication skills
• Strong ability to work independently and manage multiple priorities
• Detail-oriented with strong organizational and time management skills
• Calm, composed, and professional under pressure
• Self-motivated team player with a positive attitude
• Critical thinker with strong problem-solving abilities

Why Join Us?

At Parmele, we believe that every role is essential to the success of our clients' cases. You’ll join a team that values empathy, precision, and teamwork. If you're passionate about helping others and thrive in a structured, mission-driven environment, we’d love to hear from you.

Flexible work from home options available.