Technical Account Manager

A company is looking for a Technical Account Manager.

Key Responsibilities

Build and maintain strong relationships with key customers, providing technical advice and support

Map customer business processes to product capabilities and address any identified gaps

Manage customer escalations and ensure timely resolution of incidents and issues

Required Qualifications

Minimum 10+ years of experience in customer engagement, technical support, or account management

3-5 years of experience with insurance technologies, particularly in Property & Casualty (P&C)

Strong project management skills with the ability to manage multiple projects simultaneously

Bachelor's degree or global equivalent required; familiarity with architecture frameworks is a plus

Experience with software implementation projects and understanding of software development lifecycle methodology