Client Coordinator

Job Description

Job Description

Salary : $18-$24 / hr + Retail Commission

Client Coordinator Position Description

Professional Objective : To provide superior customer service to the guests at Sparrows Nest. To ensure that external customers receive a memorable and satisfying experience during every contact with our business, and that internal customers (i.e., technical staff) are able to do their best possible work.

Overall Purpose : The Client Coordinator is the clients first contact with the spa, whether by telephone or in person. They set the tone for the visit from the moment they begin interacting with the clientele. The Client Coordinator aligns communication and work activity within the spa, and is a primary agent of customer satisfaction and quality management and has particular attunement to the needs of pregnant and postpartum clients.

Duties and Responsibilities :

Essential Functions

• Acts as a skilled and gracious host to guests of the wellness center, ensuring their complete comfort and satisfaction
• Efficiently schedules, confirms and guarantees all appointments according to the company protocols and manages waitlist
• Provides thorough and knowledgeable explanations of the spas services in order to maximize each sale and optimize customer satisfaction
• Provides prompt, professional, and helpful telephone service to customers
• Coordinates client appointment schedules to ensure smooth and efficient workflow
• Checks guests in and out
• Performs sales transactions, creates and takes responsibility for Point of Sale data, follows procedures and maintains high standard of accuracy

Other Duties

Qualifications :

Physical Demands :

Standing 20%, sitting 30%, walking 10%, lifting 20%, computer use 25%, bending 5%, stooping 5%, lifting up to 20 lbs.