Teller

Job Description

This full-time position is located at the Glen Isle facility with Central Bank of the Ozarks. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
Maintain cash drawer within prescribed limits
Purchase from and sell money to vault as needed
Accurately count, receive and disburse cash and accurately handle mutilated and bait currency
Verify and balance assigned cash drawer daily. Maintain cash over and short record
Assist in identifying cash offages
Maintain cash drawer variances within Central Bank of the Ozarks guidelines
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas ( Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
Acquire and maintain thorough understanding of security procedures; practice established procedures
Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone
Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy
Look for creative ways to make customers feel appreciated and special
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals
Make referrals to other business units for traditional and non-traditional banking products and services
Participate in sales programs to generate new customers and expand relationships with existing customers
Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements
Acquire and maintain knowledge of all bank products and services
Complete or attend all required training

ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities May be assigned new account responsibilities
May be assigned other duties and responsibilities
May be assigned work or training at other assigned locations

Requirements

High school Diploma or GED Certificate
Cash handling and/or customer service experience preferred
Basic math skills, PC and typing skills, and the ability to count currency required
Basic 10-key skillsTyping requirement of 25 wpm
Attention to detail and high degree of accuracy required
Ability to maintain regular and punctual attendance
Ability to read, write, and speak English. Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Look for sales and referral opportunities in a "needs based" selling environment
Must possess good judgment skills and the ability to handle confidential information
Ability to work quickly and accurately, to analyze information and make decisions
Willingness to assume additional responsibilities/duties/projects as they arise
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form