UX/UI Specialist II (Conversation Designer)

Job Posting

As a UI/UX Specialist II focused on Conversation Design at American National you will be heavily focused on crafting the flows for conversational AI and chatbot. You will use your experience in conversational design to collaborate closely with Product Managers, product owners, executive stakeholders, and cross-functional teams within a SAFe Agile environment to ensure that design decisions align with business objectives, enhance brand identity, and drive competitive advantage in the market. In this role, you will enjoy a supportive in-office environment out of Springfield, MO, or Galveston, TX.

What Will You Do?
• Responsible for helping support and shape the overall vision for conversational tools such as chatbots and virtual assistants.
• Manages multiple moderate to complex projects/tasks simultaneously.
• Works closely with the Product Manager and/or Product Owner to understand user needs, pain points, and goals.
• Conducts user research, usability testing, and gathers insights to inform product design decisions utilizing various qualitative and quantitative research methods, such as competitive analysis, create user personas, user/customer journey maps, conducts surveys, interviews, A/B testing, and lead workshops.
• Creates wireframes to visualize the product’s layout, navigation, and interactions.
• Collaborates with the Product Manager, Product Owner and developers as needed to iterate on design concepts based on feedback to ensure the product is usable by a diverse audience.
• Advocates for usability best practices and accessibility standards
• Provides coaching and mentoring to less experienced team members and help foster a culture of innovation and continuous improvement.

Qualifications
• Bachelor's degree.
• Two to four years of experience.
• Strong communication skills, both verbal and written.
• Ability to make timely decisions in a fast-paced environment, making adjustments, and course corrections in close partnership with delivery teams.
• Experience with LucidChart, Visio, BlueWorks, Watson Assistant, etc.
• Compelling portfolio showcasing clean designs and a user-centric process.

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.