Operations Manager

A company is looking for an Operations Manager to lead day-to-day operational execution within its Operations Business Group.

Key Responsibilities

Manage daily operations to meet service levels, quality standards, and productivity targets

Lead and develop the frontline loan service team, fostering engagement and performance excellence

Monitor operational metrics, implement action plans for improvement, and ensure compliance with regulatory requirements

Required Qualifications

5+ years of experience in operations management, preferably in consumer lending or financial services

Proven experience managing teams in high-volume operational environments

Strong understanding of operational controls and regulatory requirements

Experience driving process improvements and operational change initiatives

Strong analytical skills to inform decisions using data