Enterprise Applications Management Analyst

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Job Title:

Enterprise Applications Management Analyst

Department:

ERIK | Office of Research Information Systems

Position Overview

In support of The Ohio State University’s Research and Innovation activities, the Enterprise Applications Management Analyst will work within the Enterprise for Research, Innovation, and Knowledge (ERIK) for the OR Information Systems group (ORIS). ORIS implements and supports applications that facilitate the business processes of all the units within ERIK.

The selected candidate will manage and enhance research administration systems to improve reportability, reliability, consistency, and efficiency within all ERIK administrative units. Examples of these units include (but are not limited to):

• University Lab Animal Resources
• Office of Responsible Research Practices
• Office of Research Compliance
• Office of Sponsored Programs
• Office of Secure Research
• ERIK Human Resources
• ERIK Business Office
• ERIK Help Desk
• Supported research centers

General responsibilities include evaluating existing systems and processes; providing recommendations for process and technical changes; implementing business processes when able to do so using existing software in a no-code or low-code environment; establishing and managing client relationships; developing requirements and processes for leading and supporting the implementation of these changes.

As business processes are implemented or improved, the selected candidate is responsible for assisting the process owner in the transitory process including providing support and guidance to staff members, investigating process implementation errors, data corrections, compliance reporting, and temporary workarounds to the suggested process as appropriate.

The Enterprise Application Analyst will interface with local and university operations and work with development teams to drive a culture of continuous quality improvement for the systems they oversee.

Required Qualifications

• Bachelor’s degree in computer science, information systems, or other relevant technical experience.
• Two years of relevant experience working and communicating with individuals with varying skill sets.
• Demonstrates exceptional technical problem-solving skills.
• Shows familiarity with the complexities of running enterprise systems.
• Demonstrates strong math and logic skills for implementing complex business processes.
• Working knowledge of modern development and application integration techniques and practices.
• Experience in using commercially available or open-source technologies to create business solutions.

Desired Qualifications

• Experience with business process technologies, such as Microsoft Power Platform.
• Experience with DocuSign.
• Experience with ticketing systems such as osTicket.
• Working knowledge of collaboration tools such as Teams and SharePoint.
• Working knowledge of Smartsheet, Qualtrics, Tableau, Splunk, Workday or other billing systems, and/or inventory management or animal census systems.
• Experience implementing business processes from scratch.
• Experience with retrofitting functionality into existing systems. Experience establishing and using metrics to drive business process and workplace cultural changes.

Application Materials

• A resume is required to be submitted at the time of application to be considered for this position.
• A cover letter is desired.

Explore our extensive benefits

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Work-life: Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial: Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.