Under the supervision of agency prescribers and Division Director of Treatment Services, the Medical Assistant/Care Navigator performs routine administrative and clinical support functions to assist the prescribers including: answering phones, scheduling appointments, facilitating client communication with prescribers, tracking and managing referrals for medication management services or primary care services, and assisting clients in tracking their medication. The Medical Assistant/Care Navigator will also provide support to enhance prescriber appointment utilization, administer injections and collect labs as needed, as well as connect clients with appropriate services and providers to facilitate access to care to support their behavioral health recovery as well as their overall health and wellbeing.
Essential duties include acting as a support person for the APRNs, managing the APRNs' appointment schedule, tracking clients' medications, facilitating medication refills, engaging and building rapport with clients, coordinating care with existing internal and external providers, communicating and coordinating care with other medical professionals, maintaining records, and maintaining professional boundaries and client confidentiality.
Secondary duties include maintaining good professional relationships, maintaining and enhancing professional skills and knowledge, demonstrating familiarity with Utah laws, conducting professional life in accordance with standards, maintaining familiarity with behavioral health issues, and performing other functions as necessary or assigned.
Qualifications include successful completion of an Accredited Medical Assistant program and a High School diploma or GED equivalent, knowledge of Microsoft Office Suite, knowledge of multiple phone line systems, ability to communicate effectively, experience in an outpatient mental health setting, ability to use sound judgment, ability to maintain professionalism and adapt to change, organized and detail-oriented, excellent verbal and written communication skills, demonstrated skills in crisis intervention, driving required, ability to pass Utah-DHS Office of Licensing background screening and pre-employment drug screen.
Physical demands include ability to lift and carry 25 lbs, ability to walk up and down stairs, ability to move around the facility, interacting with clients for extended periods, work is performed inside and outside of an office environment.
Medical Assistant - Outpatient Behavioral Health • Salt Lake City, UT, United States
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