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Freddie Crenshaw State Farm
Insurance Customer Service RepresentativeFreddie Crenshaw State Farm • Chicago, IL, US
Insurance Customer Service Representative

Insurance Customer Service Representative

Freddie Crenshaw State Farm • Chicago, IL, US
30+ days ago
Salary
$40,000.00 yearly
Job type
  • Full-time
Job description

Benefits:

  • Employee discounts


Benefits/Perks

  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.


Responsibilities

  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Collaborate with colleagues to provide comprehensive customer service
  • Spanish speaking preferred

Qualifications

  • Knowledge of insurance products
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Familiarity with Microsoft Office and other software applications

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Insurance Customer Service Representative • Chicago, IL, US

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