Position SummaryAre you a people person who enjoys building relationships, guiding decisions, and celebrating "yes" moments?As an Enrollment Specialist, you'll play a vital role in growing our school community by connecting with families and helping them find the right educational home for their child. This is an ideal opportunity for someone with entry-level sales or customer-facing experience who enjoys working toward goals, creating meaningful connections, and delivering exceptional service.In this role, you will own the full enrollment journey-from first inquiry to onboarding-while delivering a warm, consultative experience that helps families feel confident in their decision. You will also support tuition management and ensure accurate records, making you a key contributor to both the family experience and the school's operational success.Key ResponsibilitiesAct as the first point of contact for prospective families-responding promptly via phone, email, text, and in personBuild strong relationships by understanding family needs and guiding them through enrollment decisionsSchedule and conduct engaging, personalized school tours that highlight our programs, culture, and safetyLead families through the enrollment and onboarding process, ensuring a smooth and welcoming experienceMaintain accurate student and family information in enrollment systemsSupport tuition and billing processes, including payments, account follow-up, and basic financial communicationAssist with parent orientation and student transition, ensuring families feel supported from day oneCollaborate with school leadership and staff to create a positive, customer-focused environmentSupport follow-up communication, retention efforts, and community engagement initiativesTrack progress toward enrollment goals and contribute to overall growth effortsQualificationsHigh school diploma or equivalent requiredExperience in sales, customer service, hospitality, admissions, or retail strongly preferredComfortable working in a goal-driven environment with a focus on relationship-building45 hours DCF training required (or willingness to complete within required timeframe)Strong communication, organizational, and interpersonal skillsAbility to multitask and stay organized in a fast-paced settingWhat Makes You a Great FitYou enjoy connecting with people and building trust quicklyYou're motivated by helping others make informed decisionsYou thrive in a fast-paced, goal-oriented environmentYou take ownership and follow through from start to finishYou bring a positive, professional, and solutions-focused mindsetCore CompetenciesRelationship Building & Consultative CommunicationCustomer Service ExcellenceOrganization & Attention to DetailProfessionalism & ConfidentialityProblem SolvingTeam CollaborationWhy Join Us?This is more than a job-it's a chance to make an impact on families and students every day, while building valuable experience in relationship management, sales, and operations in an education setting.
Enrollment Specialist • Royal Palm Beach, FL, USA
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