Shift Manager - Beverage

Position Overview:

The primary responsibility of the Beverage Shift Manager is to oversee the daily operations of the beverage department, including but not limited to bars, lounges, theaters, and casino service areas, in alignment with the duties and responsibilities outlined below. All tasks are to be carried out in a professional manner, in accordance with company policies, service standards, and all applicable health, safety, and regulatory requirements.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Oversee the day-to-day operations throughout The Venetian Resort casino ensuring that all Team Members perform duties in accordance with department standards while delivering exceptional guest service.
• Guides, executes, and upholds a service and management approach that provides direction to the team.
• Supervise day-to-day beverage operations throughout casino bars, lounges, service wells, theater bars, and the gaming floor, including management of lounge reservations, banquet event orders, and related functions.
• Ensure high levels of guest satisfaction by maintaining exceptional service standards and responding to guest issues in a professional and timely manner.
• Monitors Team Member performance and coaches in the moment to ensure our department’s standards are being met.
• Prioritize team productivity and ensure departmental objectives are consistently achieved, monitored, and reviewed for ongoing improvement.
• Maintains a consistent presence in the bars and lounges to drive efficiency and ensure proper staffing.
• Maintain complete knowledge of menu items, liquor brands, wines, and beers and non-alcoholic selections available.

Additional Duties & Responsibilities:

• Demonstrate a consistently positive and encouraging attitude at work.
• Plays an active role as a member of management, communicating effectively in meetings, following through on tasks assigned in a timely manner and meets deadlines for assignments or projects.
• Conducts routine shops of essential areas to ensure Team Members are properly trained on all service standards. Provides coaching and counseling as necessary.
• Deliver performance feedback to Team Members and address disciplinary issues, providing guidance in accordance with company policies.
• Enhance Team Member skills to improve departmental efficiency while managing resources to minimize costs and avoid unnecessary expenses.
• Maintain thorough knowledge of, adhere to, support, and execute departmental policies and Standard Operating Procedures (SOPs).
• Promptly and professionally manage and resolve concerns raised by Team Members and guests.
• Inspects each bar daily throughout the shift to ensure proper ambiance, staffing levels, supplies and sanitation are all up to standard. Communicates and resolves issues in the moment as necessary.

Additional Duties & Responsibilities:

• Conducts business in a professional manner and communicates effectively with other departments, including Security, Gaming, and Facilities, to ensure alignment and seamless service.
• Assist with ordering, receiving, and inventory control of beverage products and supplies.
• Recruit and provide training for new department Team Members.
• Plays an active role as a financial steward of the department ensuring that orders are accurate, recipes are being executed with 100% accuracy, staffing levels match business levels and monitors and corrects opportunities for theft or fraud.
• As a shift manager in a 24/7 operation, scheduling flexibility is essential for this role.
• Maintains a professional appearance and upholds grooming standards for all Team Members throughout the shift.

Additional Duties & Responsibilities:

• Consistently embody and uphold the core values of The Venetian Resort Hotel & Casino in all professional interactions and responsibilities.
• Maintain comprehensive knowledge of all hotel services, amenities, and local attractions to provide accurate and informed responses to guest inquiries.
• Maintain thorough knowledge of, and ensure strict compliance with, state liquor laws—especially those related to serving minors, intoxicated individuals, and the prevention of impaired driving.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain, Health card, TAM card, Non Gaming card and any other certification or license, as required by law or policy.
• 2 years of experience managing shifts in beverage department required: prior experience managing multiple locations preferred.
• Strong knowledge of drink recipes, mixology and bar operations.
• Knowledge of proper beverage service and sanitation required.
• Fluency in English both verbal and non-verbal and bilingual in Spanish preferred.
• Ability to compute basic mathematical calculations.
• Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Proficiency in POS systems and basic computer applications (e.g. Microsoft Office)
• Must be able to assist with the process of setting up and breaking down bars.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be flexible with schedule and be able to work varied shifts, including overnights,weekends and holidays.
• Willingness to work extended hours when needed.

Physical Requirements:

Must be able to:

• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.