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EchoStar
Field Resource CoordinatorEchoStar • Roseland, NJ, United States
Field Resource Coordinator

Field Resource Coordinator

EchoStar • Roseland, NJ, United States
5 days ago
Salary
$24.85 hourly
Job type
  • Full-time
Job description

Field Resource Coordinator

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Duties and Responsibilities

Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments.

Key Responsibilities:

  • Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
  • Working with technicians to accommodate same day customer appointments
  • Tracking and communicating appointments' progress with field management
  • Referring and assigning additional jobs to external subcontractors
  • Answering incoming customer calls that arise and handling/transferring appropriately
  • Remaining sharp; different tasks are done throughout the day that require significant attention and accuracy

Skills, Experience and Requirements

Education and Experience:

  • Bachelor's degree from a four year college or university is a plus; or a combination of education and experience

Skills and Qualifications:

  • Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
  • Effectively communicate, both written and verbally, with all levels of the organization
  • Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
  • Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment
  • Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software
  • Spanish bilingual is a plus

What's in it for you?

  • $24.85 /hour
  • Great promotional opportunities
  • Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

Visa sponsorship not available for this role

Compensation: $24.85/Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.

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Field Resource Coordinator • Roseland, NJ, United States

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