Medical Office Clerk

Currently recruiting Medical Office Clerks to provide administrative and clerical support services at Naval Medical Center San Diego in San Diego, California. Services will be provided Sunday through Saturday, including holidays, with coverage from 12: 00 a.M. To 11: 59 p.M. Shifts are scheduled for 12-hour periods, not including a 30- to 60-minute unpaid lunch break. Day shift hours are typically 5: 45 a.M. To 6: 15 p.M., and night shift hours are typically 5: 45 p.M. To 6: 15 a.M. This position supports Emergency Department operations, patient registration, patient tracking, communications, and medical office administration in a military medical center environment.




DUTIES OF THE MEDICAL OFFICE CLERK:

• Serve as an initial point of contact for telephone inquiries regarding patients in the Emergency Department.
• Forward patient and departmental inquiries appropriately.
• Provide customer service by telephone and in person regarding patient status and other questions from patients families.
• Assist patients and family members with contacting social services, chaplains, health benefits advisors, or patient administration/admission personnel.
• Create preadmission charts and complete the process in electronic reporting systems.
• Correct admission errors.
• Assist with compiling Emergency Department patient charts, including Emergency Treatment Records, dictations, and nursing notes, after patient discharge.
• Order inpatient and outpatient records to determine patient disposition.
• Answer calls from patients recently discharged from the Emergency Department regarding questions about their treatment.
• Prepare and file weekly and monthly reports based on input from logs and files.
• Operate facsimile machines and photocopy records.
• Enter physician orders for lab and X-ray tests as they apply to specific patients.
• Retrieve lab data through medical information systems.
• Copy urgent lab data reports received by phone and forward them to the staff physician.
• Work closely with the charge nurse regarding patient tracking, patient flow, and disposition plans.
• Update patient tracking and status board displays or systems.
• Initiate, track, and forward responses for telephone pages for on-call services and staff through the hospital paging system.
• Coordinate communications with Patient Administration and Admitting, Bed Manager, Health Benefits Advisor, Blood Bank, Laboratory, and other ancillary services.
• Monitor the status of specimen transport boxes and update the nursing supervisor as needed.
• Work closely with the Triage Nurse and departmental staff regarding patient registration activities.
• Verify eligibility through the Defense Enrollment Eligibility Reporting System.
• Initiate Emergency Treatment Records, complete registration, close out Emergency Treatment Records, and format and print ADS forms.
• Update patient personal data in the electronic health system.
• Initiate and complete Third Party Payer medical insurance paperwork.
• Communicate directly with patients or family members regarding personal and confidential information, including medical conditions.
• Register patients at bedside when patients are physically unable or medically unstable to register in the Triage/Registration area.
• Coordinate communications for disasters under the direction of assigned personnel.
• Attend and participate in training and other meetings to maintain skills and current information.
• Perform administrative procedures related to follow-up and tracking of active reference laboratory orders, results, and reports in Government computer systems and records.
• Receive and open packages for the reference laboratory.
• Register laboratory specimens in the computer system in preparation for testing by clinical personnel.
• Prepare laboratory results from established standard reports for laboratory officer review and approval.
• Communicate with referring laboratories or providers to resolve problems.
• Accession patients into laboratory rosters with accession numbers and update status daily.
• Comply with applicable military treatment facility policies, procedures, documentation standards, safety requirements, and patient privacy requirements.

QUALIFICATIONS OF THE MEDICAL OFFICE CLERK:

• High school diploma or General Educational Development (GED) equivalency required.
• Must be a fully qualified typist with a minimum typing speed of 50 words per minute.
• At least 6 months of experience in a medical office setting required.
• General knowledge of medical ethics required.
• Telephone etiquette and excellent communication and customer service skills required.
• General office administrative and clerical skills required.
• Ability to communicate effectively, both orally and in writing.
• Ability to operate computerized programs and enter, modify, and retrieve information in electronic medical records.
• Ability to perform primarily sedentary work.
• Must be able to complete required health, immunization, tuberculosis, and Hepatitis B screening requirements before providing services.
• Must be able to complete required background/security processes for access to a Navy and Defense Health Agency medical facility.
• Must be a U.S. Citizen for access to U.S. Government networks.
• Must comply with all applicable facility policies, procedures, training, safety, documentation, and patient privacy requirements.

ABOUT THE ARORA GROUP:

The Arora Group is an award-winning, Joint Commission-certified nationwide healthcare services company that has supported the health care needs of the men and women who serve our country, their families, and veterans since 1989. We connect skilled healthcare professionals with meaningful opportunities to serve military and federal healthcare communities while continuing to grow their careers in mission-driven clinical environments.