The focus of the role will be to learn the existing in-house point of sale (POS) and kiosk applications to configure new capabilities to U.S market needs, identify issues/gaps, provide fast fail testing, and document the technical implementation information needed to bring the capability to market. A strong desire to learn and apply knowledge to avoid/resolve problems is desired.
Act as a subject matter expert on Point-Of-Sale (POS) & Kiosk applications providing technical guidance to varying audiences.
Configure features for demos and fast fail testing.
Investigate QA raised issues to determine if the root cause is application configuration.
Collaborate with remote software development resources in Brazil regarding software features.
Provide level-3.5 issue triage to get to root cause to move to development team for fixes.
Document technical design specifications for U.S. change requests.
Assess effectiveness of the technical solution and processes to identify opportunities for improvement.
Perform other duties as required.
Requirements:
Bachelor's degree in Computer Science or Management Information Systems
Knowledge of software engineering concepts (requirements management, development methodologies, testing and documentation) and an understanding of how technology applies to business concepts.
Advanced troubleshooting capabilities to break down complex problems to get to root cause.
Experience using and developing with different data structures such as XML or JSON.
Experience with SQL and ability to create reports and stored procedures.
Documenting process & technical flows
Basic networking skills.
Knowledge of Win7+ and Windows Server 2012+
Preferred:
Desire and aptitude to learn new technologies and apply them to day-to-day responsibilities.
Previous programming/development experience (C# /.NET preferred)
Experience with Microsoft Visual Studio.
Knowledge of scripting languages (JavaScript, VBScript, etc.).
Experience using a source control system such as Subversion, Team Foundation Server, Git
Familiarity with defect tracking systems such as TFS or Jira.
Experience using iPhone or Android to help support Mobile efforts.
Knowledge of Agile and DevOps
BusinessAnalyst-Oakbrook,IL • Oak Brook, IL, United States
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