Asset Protection Manager

Asset Protection Manager

Compensation Range: $65,000-$75,000 commensurate with experience.

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview: The responsibility of the Asset Protection Manager is to support the organization's strategic plans focusing on sales, profitability, shrinkage, operations and safety of Housing Works Thrift Shops, the Housing Works Bookstore, and Cannabis Co Dispensary. The Asset Protection Manager must provide leadership, expertise, and training to operational staff ensuring understanding and compliance. The Asset Protection Manager must work with key stakeholders to ensure that best practices are established without adding complexity to shop or PDC operations. They must work effectively under pressure, adapt well and support change while balancing multiple priorities.

Essential Job Functions:

• Conduct bi-monthly audits on current operations in the thrift shops, bookstore, warehouse, moving and donations department, and the dispensary, focusing on inventory control, loss prevention and safety. Identify key performance indicators to track and trend, identify possible weaknesses and make recommendations for improvements.
• Evaluate current policy and procedure manuals and update.
• Annually review the adequacy of the manual with assessments on whether it accurately incorporates policies of operations in the departments.
• Develop and implement enhancements to existing training programs for current employees, new hires and volunteers that address prevention of employee and customer theft, key elements of good customer service and best practices for store managers for effective store management.
• Create assessments on inventory control and accuracy in relation to the POS system. Assess and update all cash handling policies and develop procedures and expectations that managers can uphold. Audit all department cash handling procedures for daily sales and petty cash. Report findings to SVP of Retail.
• Conduct investigations and interviews for inventory loss, cash loss and breach of company policy and procedures.
• Oversee and manage the vendor invoices, ensuring all invoices are received, correctly coded, and filed.
• Ensure contractual agreements are upheld.
• Monitor and support vendor relationships, ensuring strong relationships in accordance with our corporate values.
• Assess and maintain emergency and safety systems in all Retail facilities.
• Provide a safe environment for customers, staff and volunteers. Develop partnerships via an open line of communication with all retail staff; building positive business relationships.
• Other duties as directed by your supervisor, COO, President and Board Members.
• Report quarterly to the VP of Compliance on compliance established policies and procedures and best practices.
• Critically analyze where problems exist and devise, implement, and monitor action plans to address non-compliance.
• Participate in the annual budgeting process, ensuring effective resource management.
• Devise plans and actively engage in cost saving initiatives and/or process improvements.
• Continually review return on investment of Asset Protection equipment and resources.
• Network and liaise with local law enforcement and legal counsel as necessary.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.

Education: High School Diploma or the equivalent, College degree preferred

Qualifications/Requirements:

• Three plus years of Retail Loss Prevention management in a multi store environment or the equivalent
• Working knowledge of the physical security aspects of the job including alarms, locks, keys and CCTV systems
• Conducting and managing internal/external investigations
• Wicklander-Zulawski certified
• Demonstrate analytical, mathematical and computer skills (Microsoft office computer skills including word, excel and outlook)
• Some Human Resource principles

Competencies:

• Prior experience in development of policies and procedures and assessing and coaching staff in a retail environment
• Excellent internal and external customer service, interpersonal and team-oriented skills
• Strong leadership and organizational skills
• Ability to analyze information, identify causes and develop/implement solutions in stressful situations
• Superior oral and written communication skills necessary to communicate with all levels of internal and external team members-to identify, communicate and implement site specific ideas and programs
• Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS

Essential Physical Demands/Working Conditions:

• Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary
• Frequently communicates (exchanges information, converse with, express oneself) with staff, vendors, supervisors, and community at large
• Frequently required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
• Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
• Coach staff in accordance with organizational policy and best practices
• Frequently required to work at a computer approximately 40% of the time, 60% of the time will be interacting with staff and customers, this position may not be performed remotely.
• Occasionally required to stand, walk, kneel, and bend for long periods of time
• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds Occasionally required to lift a minimum of 40 pounds

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.