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Kaav
Analytics Manager (Collaborate,SQL, Tableau ) | Hybrid - San Bruno, CAKaav • San Bruno, CA, United States
Analytics Manager (Collaborate,SQL, Tableau ) | Hybrid - San Bruno, CA

Analytics Manager (Collaborate,SQL, Tableau ) | Hybrid - San Bruno, CA

Kaav • San Bruno, CA, United States
1 day ago
Job type
  • Full-time
Job description

Customer Experience Manager

Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.

Core Functions include:

  • Design and build reports, scorecards and dashboards
  • Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects
  • Ability to build relationships and work cross functionally within partners teams (including Sales, Media Insights, Marketing teams)

Role Specific Responsibilities

  • Collaborate with the Client Connect Sales and Marketing teams for the development, execution and delivery of short and long-term customer insights needs to influence media investment strategies and business growth opportunities
  • Ensure delivery of assigned insights analyses with end-to-end ownership, clear communication, detailed project plans and operational processes that drive visibility & accountability with Sales, Marketing & Analytics stakeholders
  • Responsible for the development, enhancement, and production of various predictive and Machine Learning driven models to generate behavioral shopper insights, target audiences, and optimized customer journeys
  • Drive strategic initiatives including identifying issues, creating hypotheses, executing the analysis and translating data into meaningful insights and actions.
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Analytics Manager (Collaborate,SQL, Tableau ) | Hybrid - San Bruno, CA • San Bruno, CA, United States

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