Customer Service

Customer ServiceAs a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.This position is 100% work-from-home. Candidates must reside in the greater Tampa, Orlando or surrounding areas in Florida.Starting Pay: $16.00/hr Start Date:Marc 30th, 2026Monday-Friday schedules available4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)What you'll do:Communicate with our members via phone and email, exhibiting care in every interactionListen to our members, providing empathy and solutions to their unique needsCollaborate with your team to share knowledge and best practicesAccurately document Member interactions and activityQualificationsMinimum of 1 year of Customer Service experience (call center or retail)High school diploma or equivalentAvailable for an 8-hour shift between the hours of 6am - 8pmPeople-focused approach and solution mindsetAbility to handle a high volume of inbound callsStrong communication skillsAdditional InformationAchieve well-being with:401 (k) with employer matchMedical, dental, and vision with HSA and FSA optionsCompetitive vacation and sick time off, as well as dedicated volunteer daysAccess to wellness support through Employee Assistance Program, Talkspace, and fitness discountsUp to $5,250 paid back to you on eligible education expensesPet care discounts for your furry family membersFinancial support in times of hardship with our Achieve Care FundA safe place to connect and a commitment to diversity and inclusion through our six employee resource groupsJoin Achieve, change the futureAt Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a jobit's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.