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Exclusive Resorts LLC
Specialist, Experience CollectionExclusive Resorts LLC • Denver, CO, United States
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Specialist, Experience Collection

Specialist, Experience Collection

Exclusive Resorts LLC • Denver, CO, United States
27 days ago
Job type
  • Full-time
Job description

Experience Collection Specialist

The Experience Collection Specialist supports, enhances, and develops the Club's Once in a Lifetime Journeys (OIAL), European Villas, and Events programs. The Specialist Trip Leads or Jr. Manages ~48 Journeys, Villas, and Events annually, evaluates processes, and assists the Journeys Management Team with ongoing projects.

Trip Leadership & Operations

  • Trip Lead or Jr. Manage ~48 OIAL Journeys, European Villas, and Events annually; serve as mentor for other Trip Leads.
  • Conduct and lead site inspections with partners; serve as onsite lead when Trip Manager is unavailable.
  • Draft and distribute Member-facing communications, mail merges, and trip information forms.
  • Manage pre-trip logistics: birthday/anniversary cards, amenity packing, sales collateral, and travel binders.
  • Maintain trip files, monitor satisfaction scores, run reports, and assist with post-trip surveys.

Program Development & Launch

  • Brainstorm, research, and develop new OIAL Journeys, Villa experiences, and Events; create presentations for leadership.
  • Manage RAS (Reservation Allocation System) setup, residences grid, allocation, manifests, and post-RAS communications.
  • Collaborate with Marketing to develop collateral, maintain website content, Journey Guides, and Trip Planners.
  • Work with Legal and partners to develop contracts; liaise with IT on system setup and property codes.

Billing & Budget

  • Assist in establishing trip proformas/budgets; maintain billing spreadsheets and process payment requests.
  • Send reservation and billing data to Finance; handle cancellations, refunds, and vendor payments.
  • Attend monthly BVA meetings; set billing reminders and ensure prompt, accurate billing with Accounting.

Training & General Support

  • Train Trip Leads and new hires on manifest handoffs, site inspections, and the art of member travel.
  • Assist in interview, selection, and onboarding of Ambassador Trip Leads; collaborate on projects.
  • Oversee experience webinars, vendor payments, and department amenities.
  • Attend weekly OIAL, Communications/Sales, and All Company meetings; present at MSM as needed.
  • Other duties as assigned.

Qualifications

  • 35 years of related experience or a bachelor's degree (or equivalent combination).
  • 13 years as a Trip Lead; 23 years of Account Management experience.
  • Background in event management, high-end hospitality, or travel; experience with affluent clientele.
  • Excellent verbal and written communication; professional demeanor in conflict resolution situations.
  • Strong attention to detail, organizational skills, and ability to multitask in a fast-changing environment.
  • Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel including Mail Merge and budgeting); Salesforce and SharePoint a plus.
  • Hybrid work environment. Must be at Downtown Denver office 2-3 days a week.
  • Ability to travel domestically and/or internationally ~20% of year (international trips may be 14 days at a time)
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Specialist, Experience Collection • Denver, CO, United States

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