Talent.com
CTBC Bank Corp. (USA)
CRM Performance ManagerCTBC Bank Corp. (USA) • Los Angeles, CA, United States
No longer accepting applications
CRM Performance Manager

CRM Performance Manager

CTBC Bank Corp. (USA) • Los Angeles, CA, United States
22 days ago
Salary
$90,000.00 yearly
Job type
  • Full-time
Job description

CRM Performance Manager

The CRM Performance Manager will be the outcomes owner of the bank's CRM performance, measurement and sales optimization to drive innovation, customer engagement and revenue growth. This role, though housed within the product, planning & strategy teams, will engage with sales, operations, technology and customer-facing channels. The ideal candidate will collaborate cross-functionally with technology, data, sales and external partners to better customer experience while tracking and lifting sales closures. This is a highly visible role requiring clear and effective communication and hands-on execution.

Area #1 Product & Lifecycle Management (50%)

  • Own the end-to-end product lifecycle roadmap >> launch >> iteration.
  • Drive the roadmap and backlog for CRM platform features (e.g. referral flows, lead creation, onboarding tools, dashboards).
  • Drive improvements in planning, reporting, quota, operational cadence and sales programs.
  • Audit and optimize sales flows with a focus on operational efficiency.
  • Facilitate user testing and feedback loops to validate and refine experiences.
  • Work with technology teams to ensure timely and high-quality delivery of features.

Area #2 Sales Development, Platform Advocacy, and User Adoption (50%)

  • Establish and facilitate an ongoing training cadence to increase user adoption.
  • Craft clear and comprehensive user guides, procedures, and FAQs.
  • Translate usage data and research into actionable product ideas that drive platform adoption and revenue growth.
  • Collaborate with bank partners to develop sales goals and determine the best use of the CRM platform to accomplish those goals.
  • Experience with marketing automation platforms, customer engagement tools, referral systems and digital banking platforms (e.g. Microsoft Dynamics, Salesforce, ServiceNow, etc.). Exposure to data, cloud warehouses (e.g. Snowflake) and AI tools.
  • Champion UX/UI excellence by applying design thinking methodologies and journey mapping to deliver intuitive and impactful digital interactions.
  • Prepare and present updates, roadmaps and product performance reports to stakeholders and leadership.

Other Responsibilities

  • Successfully complete all mandatory training on related Bank and BSA compliance as well as other laws and regulations as assigned in a timely manner.
  • Perform all assigned duties under Bank's compliance programs and related laws & regulations.
  • Perform other duties as assigned.

Education, Experience and Skills Required

  • Bachelor's degree with 5-8 years of experience in product management, sales, analytics, CRM platforms (e.g. Microsoft Dynamics 365, Salesforce, ServiceNow, etc.) or related field.
  • Familiarity with retail and digital banking products or platforms is a strong advantage.
  • Experience with training frontline staff is a plus.
  • Working knowledge of banking regulations and data collection consent requirements.
  • Comfortable interpreting data and behaviors to make recommendations.
  • Strong collaboration and communication skills; experience working in cross-functional teams.
  • Problem solver mindset with a passion for delivering streamlined experiences through process improvement.
  • Storyteller who can effectively communicate with all levels of the organization.

Compensation: The base pay range for this position is USD $90,000.00/Yr. - USD $120,000.00/Yr plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.

Create a job alert for this search

CRM Performance Manager • Los Angeles, CA, United States

Similar jobs

Technical Success Manager

DarktraceLos Angeles, CA, United States
Full-time

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.Darktrace was built on a genuinely differentiated idea: that Adaptive AI coul... Show more

 • Promoted

Revenue Operations Manager, Compensation

WhatnotLos Angeles, CA, United States
Full-time

Join the Future of Commerce with Whatnot!.Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.Whether it's trading cards, fashio... Show more

 • Promoted

Motorsport and Performance Operations Leader

Garrett MotionTorrance, CA, United States
Full-time

Motorsport And Performance Operations Leader.Garrett Advancing Motion is the true pioneer of automotive powertrain technologies dating back more than 60 years.It continues today as the world's lead... Show more

 • Promoted

Manager, Compliance

Warner BrosBurbank, CA, United States
Full-time

The Compliance Manager role will manage the compliance, product safety and regulatory strategy, policies and procedures for Warner Bros Tours and Retail group within the Burbank Hollywood Tour acro... Show more

 • Promoted

User Acquisition Manager / Performance Growth Marketer (REMOTE)

The LeagueLos Angeles, CA, United States
Remote
Full-time

User Acquisition Manager / Performance Growth Marketer (REMOTE).The League is a social dating app startup backed by IDG Ventures, xSeed Capital, Cowboy Ventures, Structure Capital, Sherpa Ventures,... Show more

 • Promoted

Growth Performance Marketing Manager (Beauty, Ecommerce)

Pixi Inc.Los Angeles, CA, United States
Full-time

Growth Performance Marketing Manager.Pixi Beauty | Los Angeles | On-site.As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is qui... Show more

 • Promoted

Credit Manager

Relativity SpaceLong Beach, CA, United States
Full-time

At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation.Both con... Show more

 • Promoted

Consultant - Retail Performance Improvement

BRGLos Angeles, CA, United States
Temporary

The BRG Retail Performance Improvement (RPI) practice specializes in providing strategic, operational, and financial advisory services to retail companies, private equity firms, management teams, b... Show more

 • Promoted

Sales Operations Manager (Enablement)

SpaceXHawthorne, CA, United States
Permanent

Sales Operations Manager (Enablement).Starlink is the world's largest satellite constellation delivering high-speed, low-latency broadband to customers around the globe.As the Sales Operations Mana... Show more

 • Promoted

Manager, Compliance

Warner Bros. DiscoveryBurbank, CA, United States
Full-time

Discovery the stuff dreams are made of.When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth... Show more

 • Promoted

Revenue Cycle Management (RCM) Analysts

Los Angeles Cancer NetworkGlendale, CA, United States
Full-time

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors.We offer individualized treatment using the most recent and relevant prove... Show more

 • Promoted

Manager, CRM & Mobile Marketing

SkechersManhattan Beach, CA, United States
Full-time

Manager, CRM & Mobile Marketing.The Manager, CRM & Mobile Marketing is responsible for leading the strategy, execution, and performance of the company's mobile marketing channels.This role will own... Show more

 • Promoted

Senior Customer Success Manager - Remote

Easy RecruiterLos Angeles, CA, United States
Remote
Full-time

Senior Customer Success Manager - Remote.This role will manage the customers student achievement goals and work collaboratively across the organization to ensure those goals are met.CSM, you will b... Show more

 • Promoted

Manager, CRM

FabFitFunBeverly Hills, CA, United States
Full-time

FabFitFun is seeking a CRM Manager to join our Marketing team! FabFitFun is more than a subscription box, it's a membership business built around discovery, shopping, and engagement, and CRM sits a... Show more

 • Promoted

Account Manager

TradeJobsWorkForce91331 Los Angeles, CA, US
Full-time

Account Manager Job Duties: Manage multiple accounts, ensuring that a high level of customer ret... Show more

 • Promoted

Sales Compensation Manager

ZipRecruiterSanta Monica, CA, United States
Full-time

We offer a hybrid work environment.Most US-based positions can also be performed remotely.To actively connect people to their next great opportunity.ZipRecruiter is a leading online employment mark... Show more

 • Promoted

Supplier Quality Manager

Crane Aerospace & ElectronicsBurbank, CA, United States
Permanent

Crane Aerospace & Electronics has an exciting opportunity for a Supplier Quality Manager at our Burbank, CA location.Crane Aerospace & Electronics supplies critical systems and components to the ae... Show more

 • Promoted

Sr. Manager, CRM

Skechers U.S.A.Manhattan Beach, CA, United States
Full-time

Skechers is seeking a strategic and data-driven Sr.CRM Manager to lead the planning, execution, and optimization of our email lifecycle program.This is a high-impact position responsible for shapin... Show more

 • Promoted

Senior Analyst, Performance Marketing

Walt DisneyBurbank, CA, United States
Full-time

Senior Analyst, Performance Marketing.Performance Marketing is an internal cross-functional division within The Walt Disney Company (TWDC) Marketing team.The Performance Marketing team leverages de... Show more

 • Promoted

Manager - Contract Lifecycle Management (CLM)

QvestLos Angeles, CA, United States
Full-time

Manager With Contract Lifecycle Management (CLM) Expertise.Qvest US is the global leader in technology and business consulting for the Media & Entertainment and Consumer Packaged Goods & Retail ind... Show more