Bilingual (Spanish) Contact Center Supervisor- Mortgage
Location: Bridgeport, CT- Must be able to report into the office 4 days per week/1 day work from home
Hours: Must be flexible M-F 8:30am to 9pm
Overview:
This position is the first level of management within the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.
Primary Responsibilities:
Scope of Responsibilities:
The position works under minimal supervision and uses independent judgment and discretion in the day-to-day supervision of the assigned unit.
Supervisory/Managerial Responsibilities:
Education and Experience Required:
Combined minimum of 5 years’ higher education and/or relevant work experience, inclusive of a minimum of 2 years' work leadership experience
Excellent customer service skills with ability to use tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.
Education and Experience Preferred:
Bachelor's Degree
Demonstrated work leadership skills
Excellent verbal and written communication skills
Strong knowledge of departmental systems, documents and procedures
Previous call center, banking operations, or customer service experience
Physical Requirements:
N/A
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $31.72 - $52.86 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Bridgeport, Connecticut, United States of AmericaBilingual (Spanish) Contact Center Supervisor- Mortgage • Bridgeport, CT
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