Description
Key Accountabilities
•Coordinate daily operational activities and measure process quality and compliance.
•Employ statistical methods to analyze and configure applications to improve the customer experience, provide practical solutions to problems, and add business value.
•Identify, evaluate, and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.
•Partner with business users, process owners, architecture and development teams to ensure effective application use.
•Successfully deliver cross-team initiatives related to the applications and processes supported by the team.
•Drive positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
•Design and create metrics for improved measurement and reporting.
•Create and update documentation.
•Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
•Train the TS and end user community to increase adoption and communication of TS processes.
•Apply understanding of financial principles to team initiatives.
•Provide domain guidance to less experienced team members.
Education, Experience, & Skill Requirements
•Experience gained through college degree programs and/or certification in Technology, Business or related field.
•7-10 years professional experience in a technology or business field
•Professional certifications a plus (e.g., ITIL, CSM, AWS)
•Demonstrated ability to lead, track, and communicate status of multiple cross-team initiatives.
•Proven ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
•Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges
•Exceptional organizational skills, communication skills, and attention to detail required
•Skilled at creating executive-level communications and presenting to and interacting with leaders
•Must be comfortable sharing ideas and finding innovative ways to resolve challenges
Key Metrics
•Process compliance
•Agile delivery proficiency
•System availability for applications
•Ticket volumes and trending
•Stakeholder satisfaction
Job Family
Information Technology
Company
Vistra Corporate Services Company
Locations
Irving, TexasTexas
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
Sr. Analyst, Technology Services • Irving, Texas
Location: Irving, TX, US, 75039 Group: North American Steel Group Division: Supply Chain.It's what's inside that counts.There's more to CMC than our products and the buildings, structures, and road... Show more
Lockheed Martin Consulting Role.The defense industry is undergoing rapid transformation, with increasing global complexity and evolving security demands redefining what it takes to compete.Organiza... Show more
Euless, TX Duration: 6 months Rate: DOE US Citizen, Green Card, TN, EAD, only No Third-party agencies.Minimum 4 years' experience as a Business Analyst in an information technology environment.Expe... Show more
Management And Program Analyst.Protect your homeland and defend your culture.Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.As a Management and Program Analy... Show more
Senior Analyst, Deployable Structures.Ready to make connectivity from space universally accessible, secure and actionable? Then youve come to the right place!.E-Space is bridging Earth and space to... Show more
Candidates MUST be located within Texas.The position will start remote and could transition into the office, though this is negotiable.This role will be exclusively responsible for Texas Medicaid a... Show more
Homeowner Advocacy Analyst - ServicingThe Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, invest... Show more
Position:Application Analyst II (Remote) Client:CHRISTUS Health Location:Remote (Corporate Office:Irving, TX) Shift Timing:8:00 am to 5:00 pm Pay Rate:BR/hour Job Summary:The Application Analyst II... Show more
Job DescriptionSenior Manager, Store Systems Software (POS)Join Our Team as a Strategic Leader Driving Retail InnovationAre you a visionary technology leader passionate about transforming store ope... Show more
SynergisticIT Job Opportunities.The job market is challenging due to more than 150,000 tech layoffs in 2022 and in 2023 more than 240,000 layoffs so almost 390,000 tech employees have been laid off... Show more
A client of Innova Solutions is immediately hiring for an Application Analyst IIPosition type :Full-time, ContractDuration :3 monthspossible for extensionLocation :Fully remoteAs an Application Ana... Show more
The Analyst is responsible for the daily development, analysis, and preparation of financial and labor budget information utilized for key decisions related to Signet's Store Operations budget.This... Show more
US Citizens & Permanent Residents ONLY.Job Location: Cary, NC or Carrolton, TX (Onsite, NO REMOTE).A Business Analyst III takes a more proactive role in analyzing business needs and translating the... Show more
People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.People who are open to looking at problems from different... Show more
Travel & Corporate Card Analyst.The Travel & Corporate Card Analyst will be responsible for the day-to-day administration, support, and optimization of the organization's SAP Concur Travel and Expe... Show more
Manager is responsible for leading and executing strategic transformation initiatives across the Barcel USA Supply Chain organization.This role manages end-to-end project delivery, drives process o... Show more
About this role:Wells Fargo is seeking a Technology Director in Cybersecurity as part of Identity Access Management Engineering.Learn more about career areas and business divisions at wellsfargojob... Show more
ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m... Show more
Euless, TX Duration: 6 months Rate: DOE.US Citizen, Green Card, TN, EAD, only No Third-party agencies.Minimum 4 years' experience as a Business Analyst in an information technology environment.Expe... Show more
Provider Solutions within McKesson's US Pharmaceutical (USP) Segment is seeking to accelerate the impact and outcomes of our businesses by bringing on a Strategy and Intelligence Analyst.Position O... Show more
