Manager, Account Manager | Mid-Market

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

You will be a front-line manager to a group of 58 Account Managers, each managing a book of ~150 customers in Ramp's Mid-Market portfolio. You'll be responsible for coaching, mentoring, and developing your team while partnering closely with Sales, Marketing, Operations, Risk, Product, and executive leadership to drive outcomes for this segment. As a key member of the sales leadership team, you'll help build and refine Ramp's account management motion.

What You'll Do

• Set and maintain a high-performing culture and morale by managing a group of exceptional 5-8 Account Managers

• Engage frequently with key customers and become deeply embedded in customer relationships with top accounts

• Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met

• Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals

• Report on team performance and forecast to senior leadership

• Hire and train new Account Managers on Ramp's product, buyer personas, competition, and tools through various methods (ie. role-plays, game film)

• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions

• Improve team output and efficiency over time by optimizing systems and processes

• Represent the Account Management team cross-functionally with leaders of other departments

What You'll Need

• Minimum of 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals

• Minimum of 3 years of experience building and leading account management teams with a proven track record of exceeding goal

• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies

• A passion and excitement for hiring, with a thoughtful approach to team planning and development

• Ability to articulate contractual, technical, and financial value points to customers, including executive leaders

• Strong track record of negotiating, structuring and executing complex sales agreements

• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)

• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency

• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Nice-to-Haves

• Experience at a high-growth startup

• Bachelor's degree from an accredited university

Benefits Available to All Full-Time Ramp Employees (Global)

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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