Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Collections Specialist

Eurofins Environment Testing Southwest is looking to add a Collections Specialist to our team in Tustin.

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment. Works accounts as directed by the collections manager and within collections policy. Communicate account issues and compile reports for use by management in making critical client account decisions.

Essential Duties and Responsibilities: Monitor and maintain accounts within assigned portfolio. Contact clients via verbal and written communication for payment of past due invoices. Provide information and/or documentation to both internal and external clients. Interact with Collections Manager and Operation Designees to resolve client issues. Maintain current and accurate account notes in collections software. Provide updates on accounts to Collections Manager, Operations and Sales as needed. Work daily follow up queue in collections software. Notify the Collections Manager of negative payment patterns. Facilitate and/or attend conference calls specific to collections activity on client accounts. Resolve cash discrepancies on client accounts by research in Oracle of payment application. Process credit card payments. Complete side projects/ task as assigned by Collections Manager.

Basic Minimum Qualifications:

• AS/AA in Accounting or related field-not mandatory
• Collections experience preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Ability and/or Skills:

• General business concepts
• General accounting knowledge
• Computers and accounting software
• Basic mathematical principles
• Collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Employ tact and discretion in business-related conversations

Compensation Range: $20 - $24 per hour depending on level of experience and qualifications.

Position is full-time, and eligible for overtime pay. Candidates must be available to work the following shifts with possible overtime and weekends as needed:

• Monday - Friday, 7:30AM to 4:30PM

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in "Testing for Life," our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins' commitment to sustainability begins within our own companies through a shared responsibility to people and the planet.