Client Services Manager

Client Services Manager

Two Sigma is a leading quantitative investment management and trading firm. The company applies a scientific approach to investing, combining cutting-edge technology, artificial intelligence, data science, and quantitative research with rigorous human inquiry to capitalize on market opportunities and deliver alpha for investors. Our team of engineers, quantitative researchers and data scientists looks beyond the traditional to test hypotheses and develop creative solutions to some of the world's most complex economic problems. Two Sigma is seeking a motivated and meticulous Investor Relations professional to join the Client Services team in New York reporting to the Global Head of Client Service. The ideal candidate will possess strong communication, analytical and organizational skills to effectively balance a broad set of responsibilities, with the opportunity to lead and mentor associates. The Client Services Manager will work closely with those focused on sales and relationship management internally, and engage frequently with investors externally. The day-to-day includes operating and optimizing the client platform in support of the investment management business.

Responsibilities

• Deliver a first-class client experience to current and prospective investors when addressing firm and fund related inquiries, managing production and distribution of investor-facing materials, and overseeing capital transactions
• Collaborate with cross-functional business partners and fund administrators to ensure all underlying capabilities are not only robust but meticulously integrated and presented
• Own initiatives that include investing in our CRM, data integrity, client portals, and feature adoption as part of the operational backbone for the investor business
• Process, reconcile, and further capital activity workflows in connection with subscriptions, redemptions, and transfers
• Suggest, promote, and champion strategic initiatives that drive efficiency and enhance personalization of investor services through use of AI and other technology-powered solutions
• Serve as a steward of the Two Sigma brand and set quality standards, build operational principals and uphold governance frameworks

Qualifications

• 8+ years of professional experience in investor relations, client onboarding, operational due diligence or account administration
• Proficiency with IR standards and industry trends with a deep curiosity about process improvements and emerging technologies
• Experience leading or mentoring associates as well as operating efficiently, strategically, and independently
• Sharp communication and presentation skills and acute attention to detail
• Ability to balance a multifaceted workload and exercise good judgement across a variety of requests with a client-first approach
• Series 3 license required within six months of hire (Two Sigma will sponsor)

Benefits

• Core Benefits: Fully paid medical and dental insurance premiums for employees and dependents, competitive 401k match, employer-paid life & disability insurance
• Perks: Onsite gyms with laundry service, wellness activities, casual dress, snacks, game rooms
• Learning: Tuition reimbursement, conference and training sponsorship
• Time Off: Generous vacation and unlimited sick days, competitive paid caregiver leaves
• Hybrid Work Policy: Flexible in-office days with budget for home office setup

The base pay for this role will be between $125,000 and $200,000. This role may also be eligible for other forms of compensation and benefits, such as a discretionary bonus, health, dental and other wellness plans and 401(k) contributions. Discretionary bonus can be a significant portion of total compensation. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications and experience. We are proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. Two Sigma is committed to providing reasonable accommodations to qualified individuals in accordance with applicable federal, state, and local laws. If you believe you need an accommodation, please visit our website for additional information.