Systems Training Specialist II

Systems Training Specialist II

The Systems Training Specialist II provides TRIMEDX business systems and processes training to associates at the corporate office and onsite in the field. Training is delivered through webinars and in field-based medical environments. Responsibilities include delivering training on TRIMEDX proprietary software and data, developing curriculum, maintaining training materials, and establishing relationships with internal stakeholders and departments. Additionally, this position will assist in developing training measurement processes and test writing. There is frequent interaction with field operations technicians and compliance teams and could require up to 60% travel to support new customer implementations across the US.

The Systems Training Specialist II also works closely with IT Development teams using the SAFe Agile development methodology.

Location: Candidates must currently reside in the Eastern or Central time zones of the continental United States, with ability to travel up to 60% and reside in close proximity to a major airport. Role is Hybrid: Candidates must have the ability to travel for business to client sites, conferences, seminars, meetings & trainings, etc., including to our Indianapolis, Indiana Central Office. Relocation is not available.

Responsibilities

Training and Support

• Facilitate instructor-led classroom and web-based learning on proprietary business systems and processes for associates as assigned, including new customer implementations.
• Ensure on-site support of new customer field system training Implementation training is accurate, engaging, and successful. Support potential follow up testing, evaluation, and training for new implementations.
• Work with management to gather feedback on training effectiveness, including to: post training surveys, assessments and on the job performance checklists.
• Assist with the management of the monthly new associate CORE training, including scheduling, training delivery, and materials creation and maintenance.
• Oversee software training environments including; updates, readiness for training, and submit and manage defect tickets.
• Build relationships with other internal departments that are dependent on training results and outcomes and report out on successes, action items and other information as needed.
• Serve as a positive representative for training initiatives and acting as a catalyst to help teams understand the why and how of system changes.
• Lead or participate in key initiative projects as defined by the leader of Business Operations Training.

Instructional Design

• Develop and maintain training curriculum and materials using Instructional Design methodologies.
• Work with subject matter experts to gather content for training development.
• Participate in needs assessments for training content development.
• Write quality test items (question stems and distractors).
• Develop and maintain job aids, presentations, and instructor and user guides.
• Support the development of training for company-wide training projects as needed.
• All other duties as assigned.

Skills and Experience

Minimum 5 years of experience delivering software/application training required; healthcare, database, or technical systems or services industry preferred.

Experience with Instructional Design and development methodology is required (ADDIE, backwards design model, ABCD learning objectives or other similar methodologies).

Ability to work with autonomy is required, prioritizing work and balancing multiple and/or large-scale projects without supervision.

Experience using Camtasia, GoAnimate, Articulate360, or other educational multimedia production software preferred.

Experience writing instructor led webinars (scripts, user guides, interactive exercises) preferred.

Experience writing test items and distractors preferred.

Familiarity with the Kirkpatrick Model of training evaluation a plus.

Some experience with SAFe Agile software development methodology a plus.

Strong Microsoft Office skills required with ability to quickly learn new computer software.

Strong written, verbal, and presentational communication skills required.

Able to present to small (1 on 1) and large groups (100+ attendees), both in-person and virtually.

Able to present complex information to a variety of audiences while demonstrating confidence and inspiring/motivating other to perform well.

Proven ability to master the full training cycle.

Able to establish and manage relationships with stakeholders, associates, Subject Matter Experts, Leadership, and various departments.

Excellent problem solving and analytical thinking skills.

Experience with web-based conferencing such as Teams, Adobe Connect, or GoToMeeting required.

Travel up to 60% of the time required to support New Customer Implementations.

Education and Qualifications

Bachelor's degree or equivalent in Education/Training, Healthcare Administration, or other-related field is required.