This is a remote position.
Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We help property owners recover utility costs efficiently through innovative technology, accurate billing practices, and exceptional customer support. As we continue to expand, we are seeking a customer-focused Customer Service Representative to join our remote operations team.
The Customer Service Representative is responsible for assisting customers and residents with account, billing, payment, and service-related questions. This role serves as an important point of contact between Oates Energy and the customers we support.
The ideal candidate is professional, patient, organized, and comfortable communicating with customers by phone, email, and other digital channels. The ability to listen carefully, identify customer needs, and provide accurate information is essential.
Customer Service Representative • Jacksonville, FL, us
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