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ServiceNow ITSM Senior DeveloperFalconSmartIT • Chicago, Illinois, United States
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ServiceNow ITSM Senior Developer

ServiceNow ITSM Senior Developer

FalconSmartIT • Chicago, Illinois, United States
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: ServiceNow ITSM Senior Developer

Location: Chicago, IL (Hybrid)

Job Type: FTE


Job Description :


Role Summary

We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards.

Key Responsibilities

  • Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
  • Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations.
  • Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes.
  • Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches.
  • Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications.
  • Perform code reviews and establish development standards and best practices.
  • Troubleshoot complex platform issues and provide technical guidance.
  • Mentor junior developers and support capability building within the team.
  • Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives.

Required Technical Skills

  • 8+ years of ServiceNow development experience with strong expertise in:
  • ITSM Suite, Service Catalog, Flow Designer, IntegrationHub
  • CMDB, Knowledge Management
  • JavaScript, Glide APIs, ServiceNow Scripting
  • REST/SOAP integrations
  • ServiceNow platform security and performance optimization
  • Experience with Agile delivery, DevOps, Git, and CI/CD practices.
  • Strong understanding of ServiceNow development best practices and scalable solution design.

Soft Skills

  • Strong technical leadership and mentoring skills.
  • Ability to work independently and drive implementation activities.
  • Excellent stakeholder management and communication skills.
  • Strong presentation skills with the ability to influence architectural decisions.
  • Analytical problem-solving and decision-making capabilities.

Required Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)

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ServiceNow ITSM Senior Developer • Chicago, Illinois, United States

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