People Experience Manager

People Experience Manager

Boston, MA

About the Role

At AV, we believe exceptional people experiences are critical to building and maintaining a strong, high-performing company. We're looking for a thoughtful, creative, and execution-oriented People Experience Manager to help us continue building those experiences as we grow.

Working closely with the Chief People Officer, you'll play a central role in designing and delivering the programs, experiences, and People practices that support employees throughout their journey at AV. You'll help us understand what our people need, identify opportunities to make their experience better, and turn those insights into programs that are thoughtful, practical, and scalable.

You'll also be a trusted and highly visible member of the People team. Employees and managers will look to you for guidance, support, and perspective, so strong judgment, empathy, and the ability to build trust matter just as much as your ability to build great programs.

This is a broad, hands-on role for someone who enjoys moving between designing a new employee experience, partnering with a manager, improving a People process, and making sure the important details of the employee lifecycle are handled exceptionally well.

Location & Office Expectations: This role can be based out of either our Manchester, NH headquarters or our Boston office. For team members who choose Boston as their primary office, we ask that you plan to work from our Manchester headquarters 23 days per week. As Manchester is home to our headquarters and a central hub for our team, spending regular time there helps foster strong collaboration, connection, and engagement across the organization.

You'll Thrive in This Role If You love building things that make work better for people. You're energized by taking an idea and turning it into an experience employees can actually feel.

You're also someone people naturally trust. Employees feel comfortable coming to you, managers value your perspective, and you can navigate a sensitive conversation with the same confidence you bring to launching a new program.

You enjoy both sides of People work: the creative, strategic work of imagining what could be better and the operational discipline required to make it happen. You don't need every problem to come with a playbook, and you're comfortable taking ownership and figuring out the path forward.

What You'll Do

Build Meaningful People Programs & Experiences

• Shape and continuously improve the employee experience across key moments in the employee lifecycle
• Design and build People programs that strengthen connection, engagement, recognition, performance, and the overall employee experience
• Lead employee listening efforts, including engagement and pulse surveys, and turn feedback and insights into meaningful action
• Partner with the CPO to identify what AV needs next and take programs from idea through design, launch, adoption, and continuous improvement
• Bring creativity and fresh thinking to how we engage, connect, recognize, and support employees
• Partner with our Talent Development leader to help bring learning, manager development, and career growth initiatives to life across the organization
• Use employee feedback, participation, and data to understand what's working and continuously improve our programs

Be a Trusted People Partner

• Build strong, trusted relationships with employees and managers and serve as a go-to resource for day-to-day People questions, guidance, and support
• Coach and support managers through employee situations, performance conversations, team dynamics, and other People matters
• Provide employees with a trusted, approachable place to ask questions, share concerns, and seek guidance
• Bring sound judgment, empathy, discretion, and business perspective to sensitive or complex situations
• Support organizational change initiatives and help leaders and employees navigate growth and change effectively
• Partner closely with the CPO on People and organizational priorities, taking ownership of issues and initiatives and knowing when to collaborate, escalate, or independently move something forward
• Stay close to the employee experience, surfacing themes and opportunities that can help us strengthen our culture and organization

Create a Seamless Employee Journey

• Own and continuously improve onboarding and offboarding experiences for employees in the U.S. and internationally
• Coordinate across employees, managers, IT, payroll, benefits, and external partners to ensure transitions are thoughtful, organized, and seamless
• Create an onboarding experience that helps new hires feel welcomed, connected, and equipped to contribute quickly
• Ensure employee changes and lifecycle processes are handled accurately, consistently, and with a high level of care
• Identify friction in People processes and workflows and build simpler, more scalable ways of working
• Help optimize and evolve the People tech stack, leveraging systems, automation, and AI to create a more seamless and scalable employee experience

Who You Are

• 4-6 years of progressive experience across Employee Experience, People Programs, People Operations, HR Business Partnering, or related People roles
• Bachelor's degree in Human Resources, Business, Organizational Development, Psychology, or a related field, or equivalent practical experience
• Demonstrated experience designing and building People programs and employee experiences
• Strong People judgment and experience serving as a trusted resource to both employees and managers
• Experience coaching managers and navigating employee relations, performance, and other sensitive People situations
• Experience owning or meaningfully supporting employee lifecycle processes, including onboarding and offboarding; experience supporting employees across multiple countries is a plus
• Strong program and project management skills with the ability to take an idea from concept through implementation and adoption
• A creative and curious approach to People work, with an instinct for identifying opportunities and finding practical ways to make the employee experience better
• High emotional intelligence and the ability to build credibility and trust across levels and functions
• Strong operational instincts and attention to detail - you care about both the experience and the execution
• Comfort operating independently, making judgment calls, and taking ownership while knowing when partnership or escalation is needed
• Strong written and verbal communication skills with a collaborative, low-ego approach
• Comfort working in a growing environment where priorities evolve and there is always something new to build or improve

Our Culture & How We Work at AV Regardless of title, this is what great looks like at AV.

• Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
• Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
• Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
• Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
• Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment not replace it.
• Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

Benefits & Perks

We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

• Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
• Dental and vision plans with multiple coverage tiers
• Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
• 401(k) with company match and immediate vesting
• Company-paid life and disability insurance, plus optional supplemental coverage
• Additional support programs including EAP, health advocacy, and wellness resources
• Flexible, unlimited PTO and generous paid parental leave
• 11 company holidays

Compensation

The anticipated annual base salary range for this position is $100,000$120,000. This range represents the base salary Alumni Ventures reasonably and in good faith expects to pay for this position at the time of posting. Individual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related factors. In addition to base salary, eligible employees may receive equity, a corporate bonus, and a comprehensive benefits package, subject to the terms of the applicable plans and programs.